Wyatt Butler
Cheyenne,WY
Summary
Proficient Service Manager/Advisor delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in all aftermarket aspects of a John Deere dealership.
Overview
5
5
years of professional experience
Work History
Service Manager
21st Century Equipment
01.2025 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Advisor
21st Century Equipment LLC
02.2024 - 01.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
Parts Specialist
21st Century Equipment LLC
07.2023 - 02.2024
- Tracked parts use and charged items to customer accounts for billing.
- Increased store revenue by cross-selling products and upselling services to customers.
- Issued parts to technicians to complete customers' repairs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Organized parts storage and stocked inventory according to established guidelines.
Service Advisor
Atlantic Tractor
04.2022 - 07.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Cypress Creek Archery
02.2020 - 04.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Smyrna Christian Academy
02-2020
Skills
- After-sales support
- Customer service
- Customer service management
- Project management
- Staff supervision
- Work Planning and Prioritization
- Workflow management
- Positive attitude
- Business development
- Team leadership
Accomplishments
Consistently recognized for strong performance and leadership potential, earning multiple promotions within three years at Deere—progressing from a parts specialist to Service Manager through demonstrated initiative, adaptability, and a focus on results.
Timeline
Service Manager
21st Century Equipment
01.2025 - Current
Service Advisor
21st Century Equipment LLC
02.2024 - 01.2025
Parts Specialist
21st Century Equipment LLC
07.2023 - 02.2024
Service Advisor
Atlantic Tractor
04.2022 - 07.2023
Sales Associate
Cypress Creek Archery
02.2020 - 04.2022
High School Diploma -
Smyrna Christian Academy
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