Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rogelio Urena

Scranton,PA

Summary

Dynamic professional with a proven track record at Allied Health Services, excelling in resident engagement and support. Skilled in activity planning and customer relations, I foster community involvement while enhancing satisfaction. My strong interpersonal communication and problem-solving abilities drive successful outcomes in diverse environments.

Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Experienced with overseeing evening operations, ensuring efficient workflow and customer satisfaction. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Track record of enhancing team performance and maintaining high operational standards.

Experienced with inventory management, team leadership, and customer service. Utilizes efficient organizational skills to maintain optimal stock levels and ensure smooth store operations. Track record of fostering positive shopping experience and achieving high customer satisfaction.

Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement. Utilizes collaborative techniques to ensure cohesive team efforts and store success. Track record of effectively analyzing market trends and customer preferences to drive sales growth.

Overview

11
11
years of professional experience

Work History

Resident Assistant

Allied Health Services
Scranton, PA
11.2019 - Current
  • Developed and implemented resident engagement activities to promote community involvement and well-being.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.

Sales Representative

LT Verrastro
Moosic, PA
03.2025 - 10.2025
  • Conducted market research to identify customer needs and preferences, enhancing sales strategies.
  • Developed and maintained strong customer relationships to drive satisfaction and loyalty.
  • Drove marketing initiatives that increased brand awareness and attracted new clientele effectively.
  • Established performance metrics to evaluate team success, ensuring alignment with company goals.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Merchandiser

Abarta Coca-Cola Beverages
Pittston, PA
12.2020 - 01.2025
  • Developed merchandising strategies to optimize product placement and increase sales potential.
  • Recommended adjustments to promotional displays based on seasonal trends and sales performance analysis.
  • Evaluated store layouts to maximize space efficiency and improve traffic flow within retail environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Evening Manager

Redners Warehouse Market
Scranton, PA
09.2014 - 11.2019
  • Trained staff on operational procedures and safety protocols to enhance workplace efficiency.
  • Managed inventory levels, ensuring optimal stock availability for customer demand.
  • Supervised evening shifts, coordinating team activities to maintain workflow consistency.
  • Implemented merchandising strategies to improve product visibility and customer engagement.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.

Education

GED -

Scranton High School
Mike Munchak Way

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning
  • Resident support
  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product merchandising
  • Basic maintenance skills
  • Team leadership
  • Friendly, positive attitude
  • Problem-solving
  • Confident and positive attitude

Timeline

Sales Representative

LT Verrastro
03.2025 - 10.2025

Merchandiser

Abarta Coca-Cola Beverages
12.2020 - 01.2025

Resident Assistant

Allied Health Services
11.2019 - Current

Evening Manager

Redners Warehouse Market
09.2014 - 11.2019

GED -

Scranton High School
Rogelio Urena