Rogena Ingleton
Brooklyn,NY
Summary
Dynamic beauty and retail professional with proven expertise in customer engagement and upselling strategies, honed at Hermes and Walgreen's Pharmacy. Excelled in team collaboration and product knowledge, significantly enhancing customer satisfaction and sales. Skilled in organization, multitasking, and fostering a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Hermes
2023.09 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Key Holder
International Shoppes
2022.01 - 2023.07
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Manager
Walgreen's Pharmacy
2019.10 - 2021.11
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2019
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Upselling strategies
- Sales expertise
- Products knowledge
Timeline
Beauty Advisor
Hermes
2023.09 - Current
Key Holder
International Shoppes
2022.01 - 2023.07
Manager
Walgreen's Pharmacy
2019.10 - 2021.11
High School Diploma -
Blanche Ely High School
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