Rogena Peynado
Atlanta,GA
Summary
Experienced with managing housekeeping departments to maintain high standards of cleanliness and service. Utilizes effective team management and process optimization to enhance operational efficiency. Knowledge of quality assurance and guest satisfaction to drive continuous improvement.
Overview
9
9
years of professional experience
Work History
Assist. Director of Housekeeping
Nobu Atlanta Hotel
2022.10 - Current
- Managed daily operations of housekeeping department to ensure high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff, enhancing productivity and service quality.
- Oversaw inventory management, optimizing supply levels and reducing costs through strategic vendor negotiations.
- Conducted regular inspections of guest rooms and public areas to maintain compliance with brand standards.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
Kimpton Sylvan Hotel
2021.01 - 2022.10
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Coordinated with maintenance team to address urgent repair needs promptly.
- Resolved guest complaints related to cleanliness, enhancing overall experience satisfaction.
Housekeeping Supervisor
Hyatt Regency Hotel
2019.07 - 2020.05
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Housekeeping Supervisor
Hilton Atlanta
2018.06 - 2019.07
- Developed and implemented efficient cleaning schedules for optimal staff productivity.
- Managed inventory of cleaning supplies, ensuring availability while controlling costs.
- Facilitated communication between housekeeping team and front desk for seamless service delivery.
- Resolved guest complaints related to cleanliness, enhancing overall experience satisfaction.
Housekeeping Supervisor
Modern Hospitality Inc
2017.05 - 2018.06
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored new staff on cleaning protocols and safety standards.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Coordinated with maintenance team to address urgent repair needs promptly.
Education
High School Diploma -
Cornerestone Christian Correspondence School
Atlanta, GA2025-06
High School Diploma -
Panama Bachellor Commerce
Panama, Rep1986-12
Skills
- Staff management
- Housekeeping
- Training and mentoring
- Ordering cleaning supplies
- Quality assurance
- Staff scheduling
- Payroll
- Room inspection
- Turndown service
- Supplies inventory
- Staff meetings
- Housekeeping standards
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
Timeline
Assist. Director of Housekeeping
Nobu Atlanta Hotel
2022.10 - Current
Housekeeping Supervisor
Kimpton Sylvan Hotel
2021.01 - 2022.10
Housekeeping Supervisor
Hyatt Regency Hotel
2019.07 - 2020.05
Housekeeping Supervisor
Hilton Atlanta
2018.06 - 2019.07
Housekeeping Supervisor
Modern Hospitality Inc
2017.05 - 2018.06
High School Diploma -
Cornerestone Christian Correspondence School
High School Diploma -
Panama Bachellor Commerce