Roger Aragon
San Diego
Summary
Helpdesk Support offering 10 years in technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.
Overview
3
3
years of professional experience
Work History
Driver
Uber And Lyft
San Diego, CA
01.2022 - Current
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Help Desk Support Specialist
UCSD
San Diego, CA
12.2020 - 03.2023
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Performed daily system monitoring to verify the integrity and availability of all hardware resources.
- Created detailed reports describing help desk activities.
- Developed procedures for regular maintenance of computer systems.
- Conducted training sessions for end-users on various applications and softwares.
- Ensured compliance with company standards regarding computer usage and security policies.
Education
Bachelor of Science - Computer Science
Trident University International
Cypress, CASkills
- Passenger Assistance
- Vehicle Maintenance
- Vehicle Inspection
- Materials Transport
- Concierge Support
- Supply Restocking
- Food Safety Knowledge
- Cleaning and Sanitizing
- Reservation Management
- Incident Management
- Training Abilities
- User Support
Timeline
Driver
Uber And Lyft
01.2022 - Current
Help Desk Support Specialist
UCSD
12.2020 - 03.2023
Bachelor of Science - Computer Science
Trident University International
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