Roger Bandoma
Johnston,RI
Summary
Dynamic Senior Store Manager at Luxottica Retail with a proven track record in revenue growth and team development. Expert in organizational structuring and process knowledge, successfully reducing budgetary expenditures through strategic contract negotiations. Cultivated strong customer relationships, driving superior performance and minimal turnover in a fast-paced retail environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Luxottica Optical: ForEyes
09.2024 - 09.2025
- Oversaw daily operations, ensuring efficient inventory management and product availability.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Led operational strategy to enhance efficiency and productivity across all departments.
- Implemented performance metrics to assess and improve team effectiveness and service delivery.
Multi-Unit Manager
Luxottica Retail: Sunglass Hut
02.2022 - 09.2024
- Oversaw daily operations across multiple units, ensuring adherence to company standards and policies.
- Trained and developed staff on operational procedures and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling for team members to meet business demands efficiently.
- Led operational strategies across multiple locations to enhance customer engagement and drive sales growth.
- Developed training programs for staff to improve product knowledge and service excellence.
Store Manager
Luxottica Retail: Sunglass Hut
01.2013 - 02.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and inform merchandise placement strategies.
- Led daily operations, ensuring exceptional customer experience and efficient store performance.
- Trained and mentored staff to enhance product knowledge and sales techniques.
Retail Manager
Luxottica Optical: LensCrafters
06.2012 - 01.2013
- Supervised daily operations, ensuring optimal product availability and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and service delivery.
- Analyzed sales data to identify trends, driving inventory management strategies and merchandising improvements.
- Developed promotional campaigns, increasing foot traffic and boosting overall sales revenue.
- Established key performance indicators, monitoring team progress towards sales goals and operational efficiency.
- Resolved customer complaints effectively, fostering positive relationships and loyalty among clientele.
Manager
Brookstone
02.2012 - 06.2012
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to drive organizational growth and performance.
- Mentored staff, fostering professional development and improving team collaboration.
- Analyzed market trends to inform decision-making and resource allocation strategies.
- Established key performance indicators to measure success and drive continuous improvement efforts.
Store Manager
Luxottica Retail: Sunglasshut
07.2008 - 02.2012
- Managed inventory levels, optimizing stock availability while minimizing excess.
- Implemented visual merchandising strategies to maximize product visibility and appeal.
Store Manager
Luxottica Retail: Sunglasshut
03.2003 - 07.2008
- Analyzed sales reports to identify trends and adjust strategies for improved revenue.z
- Cultivated a high-energy team environment focused on achieving sales goals.
Store Manager
Luxottica Retail: Sunglasshut
10.2001 - 03.2003
- Analyzed sales reports to identify trends and adjust strategies for improved revenue.
- Developed and executed promotional campaigns to drive foot traffic and increase sales volume.
Sales Associate, Assistant Manager, Manager
Sunglass Hut International
02.1999 - 10.2001
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed transactions efficiently, maintaining accuracy and adherence to cash handling procedures.
- Developed product knowledge to provide informed recommendations and solutions to customers.
- Collaborated with management to implement promotional strategies that increased foot traffic.
Education
Associate of Arts - Business Management
Newbury College
129 Fisher Ave, Brookline MA 02445Bachelor of Arts - Political Science And Government
American Public University System
Charles Town, WV06.2022
None - English-as-a-Second-Language Education
Northeastern University
Boston, MA06-1995
Skills
- Process Knowledge
- Revenue Growth
- Training and Development
- Organizational Structuring
- Customer Inquiries
- Retail Store Management
- Pre-testing
- Optical Measurement
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of several new project.
Affiliations
Abundant Church of God Rhode Island
American Automobile Association
American Association of Retire People
Certification
- Accufit Digital Measurement (Luxottica, 2012).
- Leadership (Luxottica, 2010).
- Inclusion and Diversity (Luxottica, 2015).
- Asset Protection (Luxottica, 2024).
- Organization of a Community (Online, 2005).
Languages
French
Native or Bilingual
English
Full Professional
lingala
Native or Bilingual
Ngbaka
Native or Bilingual
Timeline
General Manager
Luxottica Optical: ForEyes
09.2024 - 09.2025
Multi-Unit Manager
Luxottica Retail: Sunglass Hut
02.2022 - 09.2024
Store Manager
Luxottica Retail: Sunglass Hut
01.2013 - 02.2022
Retail Manager
Luxottica Optical: LensCrafters
06.2012 - 01.2013
Manager
Brookstone
02.2012 - 06.2012
Store Manager
Luxottica Retail: Sunglasshut
07.2008 - 02.2012
Store Manager
Luxottica Retail: Sunglasshut
03.2003 - 07.2008
Store Manager
Luxottica Retail: Sunglasshut
10.2001 - 03.2003
Sales Associate, Assistant Manager, Manager
Sunglass Hut International
02.1999 - 10.2001
Associate of Arts - Business Management
Newbury College
Bachelor of Arts - Political Science And Government
American Public University System
None - English-as-a-Second-Language Education
Northeastern University
I fluently speaks French and Lingala
Born in the Democratic Republic of Congo in Africa, I fluently speak French, Lingala and Ngbaka. I learned English when I came to America.
Similar Profiles
Daniel ChanDaniel Chan
Store Manager at Luxottica Optical/Sears OpticalStore Manager at Luxottica Optical/Sears Optical
Diane E KotrlaDiane E Kotrla
Store Manager/ DMA Captain at Essilor Luxottica -Target OpticalStore Manager/ DMA Captain at Essilor Luxottica -Target Optical
Paula MillerPaula Miller
Lab Manager at Essilor/Luxottica Perferx OpticalLab Manager at Essilor/Luxottica Perferx Optical
Danae RussoDanae Russo
Practice Manager at Brown HealthPractice Manager at Brown Health
DENNISSE MEDINADENNISSE MEDINA
Executive Director at Greater Providence YMCAExecutive Director at Greater Providence YMCA