- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Hiking
- Camping
- I participate in a variety of outdoor recreational activities
Roger Bickers
customer service Industry
Mesa,AZ
Summary
Dynamic Transportation Specialist with a proven track record at Lyft Corporation, adept at managing schedules and optimizing logistics. Enhanced ride-sharing efficiency through data analysis and strategic initiatives, resulting in improved on-time performance. Skilled in documentation management and customer engagement, fostering satisfaction and operational excellence.
Overview
19
19
years of professional experience
Work History
Transportation Specialist
Lyft Corporation
04.2016 - 08.2019
- Coordinated transportation logistics to optimize ride-sharing efficiency across multiple regions.
- Analyzed route performance data to identify trends, enhancing driver and rider satisfaction.
- Developed strategic initiatives for improving on-time performance through process refinement.
Sales Associate
Sprouts Farmers Market Inc.
02.2014 - 03.2016
- Engaged customers by providing exceptional service and product knowledge.
Front End Manager
Frys Marketplace
04.2011 - 02.2014
- Led team in implementing user interface improvements to enhance customer experience.
- Managed daily operations and ensured alignment with organizational goals and standards.
- Trained and mentored junior staff on best practices for front-end development techniques.
Department Manager
Walmart Supercenter
11.2000 - 04.2010
- Led departmental operations, ensuring compliance with company policies and procedures.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Developed training programs for staff, improving onboarding and skill acquisition.
- Collaborated with cross-functional teams to align departmental goals with organizational objectives.
Education
Bachelor of Journalism - Communications
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ08-2028
Skills
- Managing schedules
- Documentation management
- Load planning
- Assisting customers
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Interests
Timeline
Transportation Specialist
Lyft Corporation
04.2016 - 08.2019
Sales Associate
Sprouts Farmers Market Inc.
02.2014 - 03.2016
Front End Manager
Frys Marketplace
04.2011 - 02.2014
Department Manager
Walmart Supercenter
11.2000 - 04.2010
Bachelor of Journalism - Communications
Maricopa Community Colleges, Scottsdale Community College
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