Dedicated patient care professional with expertise in patient communication and safety. Committed to enhancing patient experiences and ensuring HIPAA compliance while assisting nursing staff in delivering compassionate care.
Work History
Emergency Patient Transporter
North Central Bronx Hospital | 2023 - 2025
Transported patients safely between departments, ensuring comfort and dignity throughout the process.
Communicated effectively with patients and healthcare professionals to coordinate timely transport services.
Assisted nursing staff in preparing patients for procedures, enhancing workflow efficiency.
Maintained cleanliness of transport equipment, adhering to hospital safety protocols and standards.
Patient Care Technician
Phelps Memorial Hospital | 2021 - 2022
Monitored vital signs and reported changes to healthcare team promptly.
Assisted nursing staff in delivering high-quality patient care and support.
Documented patient information accurately in electronic health records systems.
Maintained cleanliness and organization of patient rooms and equipment.
Collected blood samples following established protocols to ensure patient safety and sample integrity.
Assisted in maintaining accurate and confidential patient records throughout the phlebotomy process.
Patient Care Technician
North Central Bronx Hospital | 2016 - 2019
Collaborated with multidisciplinary teams to enhance patient care strategies.
Educated patients on post-treatment care and recovery processes effectively.
Provided emotional support to patients and families during treatment procedures.
Participated in quality improvement initiatives to enhance operational efficiency.
Adapted to varying patient needs, providing compassionate care during sample collection procedures.
Executed daily tasks with attention to detail, ensuring compliance with health and safety regulations.
Patient Care Technician
Lincoln Hospital Center | 2014 - 2016
Monitored vital signs and reported changes to nursing staff.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Care Associate
Riu Hotels & Resorts | 2009 - 2011
Processed reservations and cancellations efficiently using hotel management systems.
Assisted guests with inquiries and resolved issues to enhance overall satisfaction.
Maintained accurate records of guest interactions and feedback for service improvement.
Collaborated with team members to ensure smooth operational flow during peak hours.
Boat Captain/Lifeguard Supervisor
Sandals Montego Bay | 1994 - 2002
Implemented emergency protocols and procedures, training staff on safety measures to enhance readiness.
Navigated vessels safely through coastal waters, ensuring passenger safety and comfort.
Conducted routine inspections of boat equipment and systems to maintain operational integrity.
Communicated effectively with crew members to coordinate seamless guest experiences during excursions.