Dedicated customer service professional with expertise in problem-solving, active listening, and data entry. Proven ability to enhance customer experiences and resolve inquiries effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Capitol Ford
Marmet, WV
03.2025 - 11.2025
Resolved customer inquiries and complaints through effective communication and problem-solving skills.
Assisted customers with vehicle service issues, providing product knowledge and recommendations.
Processed transactions accurately using dealership management software.
Maintained organized records of customer interactions to ensure efficient follow-up.
Inventory and Customer Service Associate
Kohls Department Store
Charleston, WV
11.2024 - 03.2025
Assisted customers in locating merchandise and answering inquiries to enhance shopping experience.
Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
Maintained visual merchandising standards by organizing product displays to attract customer attention.
Collaborated with team members to address customer concerns, promoting a positive store environment.
Warehouse Manager
Dish Network Corp
Nitro, WV
05.2013 - 12.2018
Oversaw daily warehouse operations and ensured compliance with safety regulations.
Managed inventory control processes to optimize stock levels and reduce waste.
Implemented training programs for staff, enhancing operational efficiency and safety awareness.
Coordinated shipping and receiving activities, improving on-time delivery rates.