Roger Collins
Wayne City,IL
Summary
Dedicated candidate ready to employ solid customer service skills in any industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
First Financial Bank
12.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided financial services such as loans, accounts, credit cards, etc.
Education
No Degree - Business Management
Frontier Community College
Fairfield, ILSkills
- Call and Email Handling
- Data Security and Validation
- Security Procedures Knowledge
- Financial Transactions
- Customer Relationship Management
- Customer Loan Processing
Timeline
Customer Service Representative
First Financial Bank
12.2018 - Current
No Degree - Business Management
Frontier Community College
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