Roger Concepcion
Tampa,FL
Summary
Reliable and hardworking associate. Room for flexibility in schedule. Thrives in communicating and delivering excellent services to the target audience. Friendly individual with an open mind to learning new skills
Overview
3
3
years of professional experience
Work History
Bartender
TopGolf
Tampa, FL
08.2022 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks following standard recipes.
- Maintained knowledge of bar and menu options to prepare drinks.
Bayhost
TopGolf
Tampa, FL
08.2022 - Current
- Greeted guests and gathered information to seat groups.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed daily card and cash transactions, maintaining payment records.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Bartender
The Club house Sports Bar
Tampa, FL
05.2022 - 07.2022
- Prepared cocktails, served wine, draft, and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks.
Customer Service Representative
Car Wash Palace
Orlando, FL
10.2020 - 02.2021
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
Education
Associate of Science - Health Sciences
University of South Florida
Tampa, FL12.2024
Skills
- Extensive Spirits Knowledge
- Outstanding Customer Service
- Food and Beverage Service
- Microsoft Office Certified
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Bartender
TopGolf
08.2022 - Current
Bayhost
TopGolf
08.2022 - Current
Bartender
The Club house Sports Bar
05.2022 - 07.2022
Customer Service Representative
Car Wash Palace
10.2020 - 02.2021
Associate of Science - Health Sciences
University of South Florida
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