Roger DeAngelis
Bethel,CT
Summary
Compassionate and with strong dedication to helping individuals in need of mental health support. Willing to be trained in providing patient-centered care and evidence-based interventions. Possessing empathy toward mental health and behavioral sciences with an interest and willingness toward assisting individuals in managing mental health challenges.
Happy to take instruction and learn from those more competent, and having no aversion to learning and fulfilling all encompassing job skills that may be required.
Overview
16
16
years of professional experience
Work History
Bakery Worker /Customer Service Associate
DeCicco And Son's
05.2017 - 05.2023
- Repeatedly fulfilled role as Acting Manager during times of company upheaval
- Trained new employees properly in correct etiquette and procedures
- Helped many customers daily, with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly.
- Created custom drink orders, baked daily store items, and stocked bakery case and store shelves.
- Cleaning and organization of workspace, as well as ordering needed items.
Baker
Riveria Bakehouse
05.2009 - 03.2017
- 05/09-7/12 , 07/13-01/16 , 10/16-03/17 (Approx. 6yrs)
- Produced consistently high-quality baked goods for customers following from scratch recipes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained newer employees in correct usage of equipment and mixing of recipes.
- Cleaning and organization of workspaces.
Baker
Sugar And Scribe
02.2016 - 10.2016
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained newer employees in proper procedures and recipes.
Baker
Scarsdale Pastry Center
07.2012 - 07.2013
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Responsible for cleaning and organization of work spaces and occasional answering phones.
Baker /Assistant Manager
That Takes The Cake
08.2007 - 08.2008
- Adopted Assistant Manager role and key-holder position in absence of official Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations in absence of official manager
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained new employees in proper execution of recipes and use of equipment.
Assistant Manager / Office Manager
Berkeley Self Storage
06.2007 - 02.2008
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Received phone calls and business inquiries.
- Guided customers through product rental procedures.
- Took payments by phone and in person and made collections calls to overdue clients.
- Key-holder, responsible for opening and closing of facilities.
Production Worker
Edible Arrangements
02.2007 - 06.2007
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Education
Master of Science - Mental Health Counseling
Mercy College
Dobbs Ferry, NY04.2025
Bachelor of Science - Clinical Psychology
Mercy College
Dobbs Ferry, NY05.2021
Associate of Applied Science - Computer Network Administration
The College of Westchester (Originally W.B.I.)
White Plains, NY2002
High School Diploma -
The Masters School
Dobbs Ferry, NY06.2000
Skills
- Fostering positive relationships between clients and fellow staff
- Microsoft Office proficiency
- Ability stay calm and think outside the box in regardless of discord, in order to achieve solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Personal References:
Mike DeVito
David Mahuiz
Jennifer Bailey
Fabian Napoles
Judy Villanfana
Max Compton
Katelyn Lewis
Timeline
Bakery Worker /Customer Service Associate
DeCicco And Son's
05.2017 - 05.2023
Baker
Sugar And Scribe
02.2016 - 10.2016
Baker
Scarsdale Pastry Center
07.2012 - 07.2013
Baker
Riveria Bakehouse
05.2009 - 03.2017
Baker /Assistant Manager
That Takes The Cake
08.2007 - 08.2008
Assistant Manager / Office Manager
Berkeley Self Storage
06.2007 - 02.2008
Production Worker
Edible Arrangements
02.2007 - 06.2007
Master of Science - Mental Health Counseling
Mercy College
Bachelor of Science - Clinical Psychology
Mercy College
Associate of Applied Science - Computer Network Administration
The College of Westchester (Originally W.B.I.)
High School Diploma -
The Masters School