Roger Dominguez
North Miami
Summary
Skilled IT Specialist with strengths in network troubleshooting, cybersecurity, and POS system support. Proven track record in system installation and IT project management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Eden Roc Hotel
Miami Beach
11.2024 - Current
- (HPW: 55–60)
- IT support for hotel POS systems, networks, servers, and cybersecurity.
- Resolved technical incidents promptly to ensure continuous system uptime.
- Provided technical support for seamless execution of hotel events and conferences.
- Installed and configured computer systems to enhance operational efficiency for hotel staff and guests.
Loss Prevention Security Officer
Eden Roc Hotel
Miami Beach
04.2024 - 11.2024
- (HPW: 40)
- Investigated thefts and incidents with detailed reporting
- Responded to emergencies and coordinated with law enforcement to manage situations effectively.
- ConductedPatrolled patrols and monitored CCTV for safety and security.
Digital Records Technician
Hialeah Police Department
Hialeah
09.2021 - 11.2023
- (HPW: 40)
- Managed digital police records and public records requests.
- Maintained chain-of-custody for digital evidence.
- Supported transition from paper to digital records systems.
Construction Worker
Magma Construction
Hollywood
04.2021 - 09.2021
- (HPW: 40)
- Assisted in construction and demolition operations to support project timelines.
- Adhered to OSHA safety protocols and site procedures to maintain a safe work environment.
- Executed blueprints and specifications for precise construction outcomes.
Police Officer (Patrolman)
City Of Hialeah Police Department
Hialeah
03.2020 - 04.2021
- (HPW: 55–60)
- Responded to calls for service, conducted arrests, traffic stops, and investigations.
- Handled stressful situations including Baker Act and crisis interventions.
- Completed detailed incident reports and enforced laws with sound judgment.
- Interacted with the public using courteous and tactful communication.
Armed Custom Protection Officer
G4S Secure Solutions USA
Miami
08.2018 - 05.2020
- (HPW: 40)
- Provided armed security, conducted patrols, and monitored surveillance systems.
- Responded to security incidents and coordinated with law enforcement
- Prepared reports and maintained compliance with security protocols.
Cell Phone Technician
Wireless Toyz
North Miami
09.2015 - 06.2017
- (HPW: 35)
- Diagnosed and repaired cell phone issues, enhancing customer satisfaction.
- Assisted customers with device setups and troubleshooting, improving user experience.
- Collaborated with team members to streamline service delivery, reducing wait times.
Education
Graduate Certificate - Basic Law Enforcement
Miami Dade College
Miami, FL03-2018
High School Diploma -
North Park Highschool
Opa Locka, FL12-2016
Skills
- IT project management
- Cybersecurity measures
- Network troubleshooting
- System installation
- Database Management
- Python Programming
- POS system support
- Digital record management
- User Training
Languages
Spanish
Native/ Bilingual
Certification
- Basic Law Enforcement Certificate - Miami Dade College, 2018
Accomplishments
- Employee of the month - Eden Roc Hotel, March 2025
- Employee of the month - Eden Roc Hotel, January 2026
- Employee of the month - Eden Roc Hotel, March 2026
- Heart of the House - Eden Roc Hotel, February 2026
Timeline
Information Technology Specialist
Eden Roc Hotel
11.2024 - Current
Loss Prevention Security Officer
Eden Roc Hotel
04.2024 - 11.2024
Digital Records Technician
Hialeah Police Department
09.2021 - 11.2023
Construction Worker
Magma Construction
04.2021 - 09.2021
Police Officer (Patrolman)
City Of Hialeah Police Department
03.2020 - 04.2021
Armed Custom Protection Officer
G4S Secure Solutions USA
08.2018 - 05.2020
Cell Phone Technician
Wireless Toyz
09.2015 - 06.2017
Graduate Certificate - Basic Law Enforcement
Miami Dade College
High School Diploma -
North Park Highschool