Shamaron Austin

Solution-driven IT leader with a strong track record in optimizing operations and minimizing downtime. Expertise in managing complex IT projects and infrastructure across diverse sectors, ensuring seamless integration and performance. Proven ability to enhance client satisfaction through strategic technical solutions.

• US Navy - USS Nimitz (CVN-68) - Alumni
• University of Phoenix - Alumni
• Washington State Motorcycle Association (WASMA) - Vice President
• AWANA Teacher for 3rd-6th Grade Boys

• MCP (Microsoft Certified Professional)
• SASE Certified Professional
• Professional Leadership Program
• Linked in Learning IT Management Training
• American University Project Management
• Red Cross CPR/AED Certification / Safety Team Member
• Warehouse Equipment Operator Certification including Forklifts, Scissor Lifts, and Boom Lifts

• Charlies Produce, Seattle, WA, Network Field Engineer – SME, 01/01/23, 12/31/26, Supported 14 Charlies Produce Warehouse locations spanning the West Coast from Alaska, Washington, Montana, Oregon, Utah, California, and Arizona as a Network Field Engineer and Subject Matter Expert (SME)., Supported enterprise-wide network and physical security initiatives, including cable management, data center maintenance, wireless networks, surveillance, and access control systems across all divisions., Supported all warehouse IT connected devices and infrastructure systems including produce ripeners, evaporators, handheld devices, tablets, specialized label printers, vehicle communications and tracking systems, and infrastructure monitor systems., Managed the full lifecycle of IT assets, including procurement, shipping, receiving, inventory tracking, exception resolution, and asset database accuracy., Evaluated, installed, and reconfigured hardware and software baselines to ensure compliance with standards and best practices., Authored technical documentation for system buildouts, including detailed diagrams and visual schematics., Lead standardization of security devices and collaborated with internal IT teams, vendors, and business stakeholders to implement consistent, secure solutions., Managed all VoIP and communications infrastructure and address all high level communications issues., Procured, deployed, upgraded, and maintained security and network devices, ensuring accurate records and licensing compliance., Monitored and supported infrastructure systems such as Wi-Fi, access control, time clocks, video displays, conference room technologies, UPS, PDU, switches, and backup hardware., Troubleshot physical security and network issues for employees and leadership, delivering responsive and customer-focused support., Coordinated relocation of network and security equipment during employee and office moves., Administered software licensing, vendor contracts, hardware/software procurement, and invoice approvals., Conducted internal audits to ensure hardware/software inventory accuracy and vendor licensing compliance., Configured, tested, installed, and maintained video teleconference (VTC) systems for meeting spaces., Provided compliance monitoring support for accredited network systems., Served as on-call and after-hours emergency support as needed., Traveled regularly to multiple sites to engage managers, vendors, and stakeholders, providing project updates and maintaining strong working relationships.
• Microsoft Corp. (Insight Global), Redmond, WA, DevOps Engineer - Xbox Family Trust and Safety Team, 01/01/22, 12/31/22, Enhanced overall system functionality and user experience by identifying opportunities for service optimization and improvements., Minimized downtime and enhanced performance by effectively addressing and resolving issues arising from daily monitoring and data processing from assigned datacenter clusters., Developed comprehensive migration, integration, and decommission plans by conducting thorough research and analysis of legacy services, dependencies, and compliance requirements., Consolidated all legacy moderation services, migrated to latest technologies, and identified overlapping and duplicate flows, resulting in streamlined operations and improved efficiency as Development Operations engineer., Ensured smooth operations and minimized errors by leveraging exceptional code management skills in effectively managing Autopilot, APGold, PFGold, and IEDBGold process automation code bases for all Legacy Moderation services.
• Austin IT, LLC, Information Technology Specialist, 01/01/97, Present, Ensure seamless integration and optimal performance for offshore businesses with no physical employee presence by offering comprehensive IT project-based services, such as enterprise systems implementation, migrations, decommissions, and logistical support., Fulfill comprehensive Information Technology needs for diverse clientele, including datacenters, vendors, non-profit organizations, schools, colleges, business owners, and volunteer service-based businesses across greater Puget Sound region., Ensured prompt and efficient resolution of critical IT issues by proactively delivering niche emergency and on-the-spot technical services, migrations, and IT solutions., Guaranteed smooth and successful operations by collaborating with PNW Datacenters to provide exceptional IT project-based support, facilitating non-standard customer onboarding, migrations, decommissions, and network evaluations., Fostered reliable and secure wireless connectivity to enhance learning environment by spearheading IT project-based wireless services, including surveys, troubleshooting, network design, implementation, and support, for local schools and colleges.
• Cedarpark Church and Schools (CPCS), Bothell, WA, Director of Information Technology, 01/01/16, 12/31/21, Aligned support operations and project management assignments with IT roadmap and FY budgets for all entities., Optimized and created new automated processes through yearly Quality Assurance (QA) process reviews, maximizing production efficiency with minimal user resources., Expedited setup and migration of Google Education during COVID lockdowns, ensuring uninterrupted student learning and mitigating tuition loss by enabling at-home learning., Virtualized and off-sited 92% of all servers organization-wide, and upgraded workstation Operating Systems (OS's) across all campuses and locations., Created new employee onboarding process via SharePoint, streamlining onboarding of personnel for all CPCS campuses and facilities while minimizing paperwork., Developed broadcast networks and supporting services, and provided training for video presentations in classrooms, hallways, billboards, auditoriums, and digital signs., Designed new Fiber-based networks for all campuses and locations, and standardized ISP service connections, Gateways, core networks, wireless networks, and VoIP networks.
• Cedarpark Church and Schools (CPCS), Bothell, WA, Information Technology Manager / Network and Systems Engineer, 01/01/14, 12/31/16, Pioneered preventative maintenance policies based on insightful trend data extracted from IT KB., Established Service and Ticketing system to efficiently resolve issues, overcoming budget and personnel limitations., Developed forward-thinking five-year infrastructure roadmap encompassing all current and future entities within CPCS., Spearheaded development of end-user policies, leveraging data-driven insights from IT KB to enhance user experience and productivity., Streamlined operations by integrating all CPCS entities into unified service ticketing system, enabling balanced issue prioritization and resolution., Led daily operations of IT Department, meticulously budgeting and strategizing for technology upgrades, migrations, implementations, and staffing needs., Formulated migration and logistics support plans, aligning CPCS technology stack with cutting-edge communications and technology frameworks adopted by prominent academic and non-profit institutions.
• Kanobe Inc., Bothell, WA, Network Operations Manager / Network and Systems Engineer, 01/01/11, 12/31/14, Identified and resolved scalability issues in service areas through strategic initiatives, ensuring seamless growth and performance., Leveraged service trending analysis to promptly pinpoint and address critical customer issues, enhancing overall customer satisfaction., Conducted comprehensive assessment of all service and support offerings in collaboration with sales engineering to ensure thorough understanding of company's offerings., Managed leased datacenter space, internet service, and hosted VoIP services., Spearheaded optimization of all hosted datacenter offerings as Senior Network Operations Engineer while developing internal policies and procedures to drive efficiency., Achieved notable recognition by ranking #29 on prestigious Managed Services Mentor's Top 200 List for North America., Led in-depth research efforts to identify and procure supported hosted VoIP services, resulting in substantial cost savings for internal support., Created comprehensive backup and storage policies, safeguarding all stored data and implementing efficient hardware configurations., Orchestrated inventory of infrastructure, meticulously analyzing growth projections, load requirements, and power needs to inform strategic planning., Established highly successful managed services division, leveraging surplus tech personnel to deliver comprehensive IT services and generate new revenue streams., Recognized for outstanding performance and promoted to Operations Manager, assuming responsibility for restructuring supported services infrastructure., Established defined hours for service affecting maintenance and disaster recovery timing testing, minimizing potential disruptions and enhancing overall system reliability., Engineered robust Nagios and Cacti monitoring systems, integrating custom automation and generating comprehensive reports to proactively monitor and optimize system performance.