ROGER ESPINAL
Carlstadt,NJ
Summary
Results-driven Operations Manager with over five years of experience in warehouse management and logistics. Dedicated and knowledgeable in telecommunications with hands-on experience in network infrastructure monitoring, maintenance, and troubleshooting. Proven track record in optimizing inventory processes, enhancing operational efficiency, and ensuring high levels of customer satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Operations Manager
Launch 3 Ventures
Fairfield, NJ
12.2022 - Current
- Lead daily operations in a fast-paced distribution, ensuring timely order fulfillment and inventory accuracy.
- Provided daily coaching and mentorship to a team of 8 union-represented employees, promoting safety, professionalism, and high-performance standards.
- Conducted performance reviews and facilitated feedback sessions, helping team members achieve their personal and professional development goals.
- Monitored and evaluated team performance, identifying areas for improvement and implementing solutions to meet business metrics and customer service expectations.
- Managed compliance and safety training initiatives, ensuring that all team members adhered to company policies and industry regulations.
- Utilized strong problem-solving skills to address customer service and network issues, identifying root causes and implementing effective solutions to maintain high service standards.
- Regularly traveled to job sites within the assigned geography, ensuring smooth service delivery and high levels of customer satisfaction.
- Improved team performance metrics by 31% within 6 months, through targeted coaching and operational improvements.
- Successfully resolved 4 employee grievances, fostering a positive, collaborative work environment.
Assistant Operations Manager
Launch 3 Ventures
Fairfield, NJ
11.2020 - 12.2022
- Led a cross-functional team in executing Network Installations, Maintenance and Repairs, coordinating with various stakeholders to ensure project milestones were met on time and within budget.
- Facilitated training and on-the-job coaching to improve team members' technical skills, productivity, and adherence to safety protocols.
- Managed day-to-day operations, balancing multiple competing priorities while ensuring quality service delivery and customer satisfaction.
- Leveraged strong communication skills to interact effectively with internal teams, clients, and vendors, resolving any issues that arose during project execution.
- Reduced service downtime by 39% through proactive troubleshooting and team collaboration.
- Enhanced team efficiency by 26% through implementing new workflow processes and safety protocols.
Construction Manager
Summit Management LLC
North Bergen, New Jersey
11.2017 - 10.2020
- Lead Construction Manager on all Verizon 5G, Macro and Small Cell projects.
- Supervised multiple field crews in maintaining and installing 5G technology for clients, ensuring the timely and safe execution of tasks.
- Oversee daily operations on construction sites, ensuring that work progresses according to schedule and adheres to safety regulations and quality standards.
- Collaborate with architects, engineers, and subcontractors to ensure that all aspects of the project are aligned and executed effectively.
- Ensure that all construction activities comply with local, state, and federal regulations, including zoning laws and environmental standards.
- Enforce safety protocols and practices on construction sites to protect workers and ensure compliance with OSHA regulations.
- Conduct final inspections of completed projects, ensuring all work meets specifications before handover to operations for service deployment.
Education
Bachelor of Arts - Communications
William Paterson University of New Jersey
Wayne, NJ 09.2006 - 05.2010
Skills
Leadership & Team Management
Network & Technical Expertise
Project Management
Customer Service
Software Proficiency
Problem Solving
Safety & Compliance
Timeline
Operations Manager
Launch 3 Ventures
12.2022 - Current
Assistant Operations Manager
Launch 3 Ventures
11.2020 - 12.2022
Construction Manager
Summit Management LLC
11.2017 - 10.2020
Bachelor of Arts - Communications
William Paterson University of New Jersey
09.2006 - 05.2010
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