ROGER HALL
IT Systems Administrator
Salt Lake City,UT
Summary
Dynamic and proactive Systems Administrator with extensive technical support experience across multiple channels, including telephone, email, chat, and in-person interactions. Known for exceptional interpersonal skills and remarkable adaptability to diverse situations, fostering effective collaboration in both independent and team environments. Eager to leverage robust expertise to contribute to the organization's ongoing success and enhance customer satisfaction. Committed to delivering high-quality solutions that align with organizational goals and elevate user experiences.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Senior Systems Administrator
Curi
10.2023 - Current
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
Senior Systems Engineer
Constellation
03.2021 - 10.2023
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Implemented RingCentral VoIP System to ensure easy collaboration amongst teams and customers
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
Helpdesk Support Engineer
Constellation
03.2019 - 03.2021
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
IT Lead
Center for Excellence in Higher Education
03.2014 - 03.2019
- Manage a small team of IT professionals and support both remote and in-office personnel with all facets of computer repair and software service while obtaining Bachelor’s Degree
Assistant Manager
Tesoro
11.2008 - 03.2014
- Honest and trustworthy management of retail operations with a clear understanding of customer needs
Education
Bachelor’s Degree - Information Systems Security
Stevens-Henager College
Murray, UT01.2018
Associate of Science - Computer Technology / Networking
Stevens-Henager College
Murray, UT06-2015
Skills
- Proficient in VoIP technologies including RingCentral and Comcast BVE
- OKTA SSO management
- Project management tools including JIRA, JSM and Trello
- ManageEngine products including SDP and Endpoint Central
- Active Directory Management
- Management of system upgrades and updates
- System configuration and implementation
- Windows and iOS administration
- Knowledge of TCP/IP, Ethernet, addressing, mapping, naming
- Knowledge of business continuity policies
- Proficient in asset management
- Skilled in Office 365 applications
- Proficient in software implementation
- Proficient in LogMeIn and other remote management software
Affiliations
- Alpha Beta Kappa Member (2015/18)
- Tech Junkies Computer Club (2013/14)
- Eagle Scout/Order of the Arrow (1996)
Certification
Jira Software Essentials - 2024
Jira Service Management Fundamentals Badge - 2024
ServiceDesk Plus - MECPA - 2024
OKTA Certified Professional - 2023
Timeline
Senior Systems Administrator
Curi
10.2023 - Current
Senior Systems Engineer
Constellation
03.2021 - 10.2023
Helpdesk Support Engineer
Constellation
03.2019 - 03.2021
IT Lead
Center for Excellence in Higher Education
03.2014 - 03.2019
Assistant Manager
Tesoro
11.2008 - 03.2014
Bachelor’s Degree - Information Systems Security
Stevens-Henager College
Associate of Science - Computer Technology / Networking
Stevens-Henager College