Roger Hewson
Los Angeles,CA
Summary
Observant Property Adjuster with 4 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Ajduster
LIBERTY MUTUAL INSURANCE COMPANY
10.2022 - Current
- Review policies and endorsements to determine coverages on different types of losses.
- Settle claims after determining clients coverages, liability and authority levels.
- Handle claims in an empathetic nature providing excellent customer service.
- Trained in Symbility and Mobile Claims estimating software. Experience with Mobile Claims can be transferred over to Exactimate
- Working independently as a field adjuster handling all of Los Angeles County.
- Licensed in Florida as an insurance adjuster
- Ability to climb roofs as needed, and use a moisture reader and measuring devices for accurate scoping of losses
Auto Damage Adjuster, Field
GEICO
11.2019 - 10.2022
- Able to communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
- Efficiently write and review accurate estimates and supplements based on physical inspections or virtually through photos
- Review, reconcile, and negotiate with, repair facilities, customers, and claimants
- Perform parts searches
- Work in multiple workstreams (Field Inspections, Home Inspection, Easy Estimate Claims, Total Losses)
- Used data and analytics to problem solve and contribute to team goals by sharing ideas and opinions
- Worked in a virtual environment writing estimates for home inspections, partner shops and total losses in addition to field work
- Worked independently in territory with residences, tow yards and shops
- Worked outside of area when needed to assist other teams
Store Manager
RC Street Shop
06.2014 - 09.2019
- Ran day to day operations of the store including helping customers, answering questions, opening and closing store
- Managed inventory by keeping track of current inventory, replenishing stock and maintaining appropriate amounts of inventory and new products
- Attended trade shows and maintained good relationships with vendors to make sure inventory was current and relevant to trends in the market
- Managed employee payroll and schedules o Managed all aspects of employees, including hiring and terminations, promotions and disciplinary actions
- Maintained shops presence on social media including relevant posts on
- Instagram and Facebook along with Youtube
- Edited, hosted and uploaded weekly videos for shops Youtube channel
- Ran shops online business including picking and shipping orders
Education
Associate of Arts - History
Orange Coast College
Costa Mesa, CA06.2014
Skills
- Procedures
- Microsoft Word and Excel
- Fraudulent Claims Handling
- Management of Financial Resources
- Mobile Claims Specialist
- Reserve Management
- Examine Reports
- Investigate Property Damage
- Insurance Industry Experience
- Property Appraisals
- Insurance Fraud Expertise
- Complex Problem-Solving
Certification
CCC Estimating Sofware
I-Car Platinum Certified
I-Car Trained in ADAS
Calibration/Operation
I-Car Certified in Honda/Acura Repair
Timeline
Property Ajduster
LIBERTY MUTUAL INSURANCE COMPANY
10.2022 - Current
Auto Damage Adjuster, Field
GEICO
11.2019 - 10.2022
Store Manager
RC Street Shop
06.2014 - 09.2019
Associate of Arts - History
Orange Coast College