Roger Marion Hight III
Toledo,OH
Summary
Experienced Customer Service Supervisor bringing about a year and a half of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Kroger
04.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Printed Money Orders, Sent Western Unions, as well as sold and cashed lottery tickets.
- Nightly bookkeeping
- Audited registers to keep a constant track of money
- Improved office operations by automating client correspondence, record tracking and data communications.
Service and Kitchen
McDonalds
02.2021 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Radiology
Owens Community College
High School Diploma -
Blissfield Community Schools
Blissfield, MI05.2023
No Degree - Health Care Careers
Jcc/Lisd Academy: A Regional Middle College
Adrian, MINo Degree - Culinary Arts
Jcc/Lisd Academy: A Regional Middle College
Adrian, MISkills
- Team Development
- Handling Escalations
- Records Management
- Issue Resolution
- Decision-Making
- Complaint Resolution
- Account Authorizations
Awards/Certificates
FOOD HANDLERS, 09/2022
STOP THE BLEED, 03/2022
Scholar Athlete Award, 11/2019
Varsity Soccer Varsity Letter, 11/2019
Volunteer Experience
- Competitive Cheer Team, Manager, 2021, 2022, Stats, Corrections and Notes.
- Boy Scouts of America, 2015, 2019, Newspaper Pickup and Disposal, American Flag Placement, Painted fire hydrants.
Extracurricular Activities
Sideline Cheer
Soccer
Track and Field
Timeline
Customer Service Supervisor
Kroger
04.2022 - Current
Service and Kitchen
McDonalds
02.2021 - 04.2022
Radiology
Owens Community College
High School Diploma -
Blissfield Community Schools
No Degree - Health Care Careers
Jcc/Lisd Academy: A Regional Middle College
No Degree - Culinary Arts
Jcc/Lisd Academy: A Regional Middle College
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