Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roger Hitzeman

Auburn,WA

Summary

Versatile and results-oriented professional with extensive experience across diverse sectors including Autozone's logistics, USAA's insurance claims, and military law enforcement. Excelled in developing efficient delivery routes, negotiating settlements, and leading security operations. Skilled in Microsoft Office and adept at managing high-stress situations, demonstrating exceptional organizational abilities and interpersonal skills.

Overview

49
49
years of professional experience

Work History

Parts Delivery Driver

Autozone
06.2009 - 03.2016

Besides delivering auto parts to stores throughout the Puget Sound area, I also worked with management to develop certain procedures/practices:

1. The delivery schedules were divided into separate Routes with a specified sequence of stores for each route. I wrote and published detailed directions for each route/store's sequence complete with maps.

2. Assisted my manager with his/her monthly repots, especially the reconciliation of gas receipts.

3. Assisted manager with keeping the the vehicles (8) properly serviced, licensed, repaired when involved in accidents or incidents such as vandalism, and when caught on traffic cameras.

Insurance Claims Adjuster

USAA
09.1986 - 02.2002

I started in the insurance adjusting business in July 1975. As a beginner I began to learn the business and advance to higher positions of responsibility as my skill level improved. Also, I undertook independent study to improve my skills. met face to face with primarily person that had been injured as the result of the negligence of others. I would hen prepare reports of my investigations (Using Word), evaluate and settle their claims with directly with the injured party of their attorney.

Police Sergeant

US Air Force
11.1966 - 06.1975

Provided security to a German Air Force base during the Cold War.

Provided Law Enforcement duties in Germany and Korea.

Was shift supervisor for up to 8 airman while in Germany and more than 12 while in the USA.

Was in charge of a section that prepared monthly reports for higher base headquarters and as need reports (sometimes as many as weekly) reports to higher headquarters that were deemed as "serious incidents". I would write the reports, have them approved. and send them.

Education

Bachelor of Science - Business

University of Northern Colorado
Greeley, CO
05-1975

Skills

  • Excellent customer service, especially with angry and injured people
  • Using the computer
  • Use of Microsoft products

Timeline

Parts Delivery Driver

Autozone
06.2009 - 03.2016

Insurance Claims Adjuster

USAA
09.1986 - 02.2002

Bachelor of Science - Business

University of Northern Colorado

Police Sergeant

US Air Force
11.1966 - 06.1975
Roger Hitzeman