Roger Jones

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

Oversaw food and beverage operations for two full-service restaurants and a banquet facility handling over 100 weddings annually.

Directed and coordinated efforts of a general manager, executive chef, banquet director, beverage director, and three restaurant managers.

Managed renovation efforts and handled significant purchases of major equipment alongside small wares.

Handled all sales meetings, providing recommendations for Food and Beverage.

Directed operations for staff of over 100 associates.

• Managed effective customer service and quality assurance programs to protect business reputation.
• Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
• Led a high-performing team, fostering an environment of collaboration and continuous improvement.
• Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
• Collaborated with top marketing expert, Ed Droste, to develop impactful strategies.

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
• Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.

• Improved operational efficiency by streamlining processes and implementing new systems.
• Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
• Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company''s benefit.
• Collaborated with sales teams on pricing strategies that boosted competitiveness in regional markets without sacrificing profitability margins.
• Oversaw financial planning activities such as budgets, forecasts, and expense management for better fiscal control within the organization.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Interacted well with customers to build connections and nurture relationships.