Roger Maxi
Las Americas,Santo Domingo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Translator and Interpreter
LanguageLine
Remote
05.2022 - 01.2024
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Streamlined communication between international business partners by providing precise interpretation services during meetings and conferences.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
Customer Service Representative
Pizza Hut
Remote
03.2021 - 11.2023
- Excellent communication skills, both verbal and written.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
Education
Associate Of Arts And Sciences - Liberal Arts And Sciences/liberal Studies
Juan Duarte
Duarte03.2021
Skills
- Complaint Resolution
- Report Generation
- Call Management
- Scheduling
- Data Entry
- Problem Resolution
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Creole
Native or Bilingual
French
Professional Working
Timeline
Translator and Interpreter
LanguageLine
05.2022 - 01.2024
Customer Service Representative
Pizza Hut
03.2021 - 11.2023
Associate Of Arts And Sciences - Liberal Arts And Sciences/liberal Studies
Juan Duarte