ROGER MENDEL
Summary
Experienced Service Tech with 8+ years of experience in heavy/light duty Diesel and automotive experience. Extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Flat Rate Technician
Lexus of Watertown
02.2021 - 09.2023
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed Recalls and repairs according to Lexus Technical service Bulletins.
- Accurately and Expediently diagnosed customer vehicles, outlined repair recommendations and completed jobs faster than Lexus manhour recommendations to achieve the highest possible efficiency.
- Performed new vehicle Pre-Delivery inspections and calibrated all vehicle sensors and equipment correctly to ensure high quality assurance and quality control standards were met for every customer vehicle.
Diesel Shop Foreman
US Army
12.2018 - 12.2021
- Served as Shop Foreman to maintenance program Quality Control / Quality Assurance
- Used knowledge and experience to evaluate other technicians work and fault diagnosis to ensure all jobs completed to manufacturer specifications
- Demonstrated exceptionally organized reporting and logs of all work done, for accurate service records and appropriate man hours for employees
- Diligently trained new employees and further develops more experienced technicians to greatly improve overall performance of the company
- Delegates work efficiently and equally, while supervising and assisting co-workers to grow as a team
Diesel Maintenance Supervisor
US Army
11.2016 - 12.2018
- Maintenance Supervisor in charge of track vehicle and wheeled vehicle recovery systems and maintenance operations
- Responsibly managed tools, equipment and machinery valued in excess of 7 million dollars with zero dollar company losses
- Skillfully supervised and trained eleven diesel technicians with hands-on approach with emphasis on increasing productivity and positive work environment
- Voluntarily accepted severely damaged equipment which resulted in a higher annual performance rating compared to peers by managing logistic part orders, delegating work and assuring repairs were completed to manufacturer specifications and standards
- Also assigned as the lead vehicle recovery supervisor and operator, personally conducted over 110 vehicle recoveries in highway, off-road and foreign country situations
- Used extensive experience to plan, execute and delegate employees to conduct long range and elaborate vehicle recoveries in extreme circumstances, with zero damage to equipment and zero injuries to customers and employees
Diesel Service Technician / Vehicle Towing operator
US Army
01.2015 - 11.2016
- Supervised two diesel technicians, one generator technician and one HVAC Technician Floor leader for diesel troubleshooting, for all diesel Engines, Air and Hydraulic operated systems, with highly accurate and efficient diagnosis and repair to all faulty equipment
- Enthusiastic to work and continually eager to learn, certified as company's Heavy Vehicle Recovery and Towing operator
- Highly adaptable, conducting over 40 disabled vehicle recoveries with no damage to equipment or injury to personnel while still doing daily maintenance job procedures
Diesel vehicle Service and Repair Technician
US Army
03.2013 - 01.2015
- Worked well individually and in a team to service and repair over 30 company vehicles with emphasis on accurate and expedient work
- Member of team which maintained suspension, and drivetrain components, diesel and gasoline engine repair, cooling system repair and troubleshooting
- Worked with confidence and enthusiasm to ensure job completion on time
- Expertly used GROVE and HIAB crane equipment to assist in workflow speed of heavy vehicle repair and service
Education
Certificate - Basic Electricity And Electronics, Brakes And Braking Systems, Diesel Engines, Power Trains, Chassis Components, Hydraulic Systems, Steering Systems, Preparing Maintenance forms and records
US army Wheeled Vehicle Mechanic school
Fort Lee, VA02.2013
Certification - Leadership, Management
Basic Leader's Course
Fort Leonard Wood, MO08.2015
Certification - towing and recovery of vehicles up to 55 ton in weight, winching, rollover recovery and on-and-off road towing procedures
US Army Wheeled Vehicle Recovery school
Jefferson City, MO04.2015
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Northern Essex Community College
Haverhill, MA01.2011
Skills
- Customer Service
- Management Skills
- Teamwork
- Troubleshooting
- Service Maintenance
- QA/QC
- System repairs
Websites
Timeline
Flat Rate Technician
Lexus of Watertown
02.2021 - 09.2023
Diesel Shop Foreman
US Army
12.2018 - 12.2021
Diesel Maintenance Supervisor
US Army
11.2016 - 12.2018
Diesel Service Technician / Vehicle Towing operator
US Army
01.2015 - 11.2016
Diesel vehicle Service and Repair Technician
US Army
03.2013 - 01.2015
Certification - Leadership, Management
Basic Leader's Course
Certification - towing and recovery of vehicles up to 55 ton in weight, winching, rollover recovery and on-and-off road towing procedures
US Army Wheeled Vehicle Recovery school
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Northern Essex Community College
Certificate - Basic Electricity And Electronics, Brakes And Braking Systems, Diesel Engines, Power Trains, Chassis Components, Hydraulic Systems, Steering Systems, Preparing Maintenance forms and records
US army Wheeled Vehicle Mechanic school
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