ROGER OLIVEIRA
Marlborough,MA
Summary
Proven sales professional with a track record of enhancing client satisfaction and increasing sales revenue at Total by Wireless, Globe Life, and New York Life. Excelled in problem-solving and building strong relationships, demonstrating exceptional people skills and a positive attitude. Recognized for outstanding protection plan sales and proficient in trilingual communication. Skilled in teamwork and reliable under pressure.
Overview
3
3
years of professional experience
Work History
AGENT
NEW YORK LIFE
06.2024 - 02.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Always made sure the clients' situation was over personal issues
Agent
GLOBE LIFE AMERICAN INCOME DIVISION
12.2023 - 05.2024
Sales Representative
TOTAL BY WIRELESS
12.2022 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through well built rapport and getting referrals
- Increased sales revenue by advertising products appropriately
Sales Associate
Dick's Sporting Goods, Inc
10.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Earned a handful of rewards for exceptional protection plan sales
Education
High School Diploma -
MARLBOROUGH HIGH SCHOOL
Marlborough, MA06-2023
Skills
- Problem-solving skills
- Teamwork and collaboration
- Positive attitude
- Phone call marketing/service
- Building relationships/Rapport
- Good under pressure
- Responsible/Reliable
- Trilingual
- Excellent people skills
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
AGENT
NEW YORK LIFE
06.2024 - 02.2025
Agent
GLOBE LIFE AMERICAN INCOME DIVISION
12.2023 - 05.2024
Sales Representative
TOTAL BY WIRELESS
12.2022 - 12.2023
Sales Associate
Dick's Sporting Goods, Inc
10.2021 - 11.2022
High School Diploma -
MARLBOROUGH HIGH SCHOOL
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