ROGER POE
Kalamazoo,US
Summary
Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Overview
31
31
years of professional experience
Work History
Real Estate Agent
Poe Group / LPT Realty
Kalamazoo, Michigan
09.2025 - Current
- Negotiated contracts between buyers and sellers to ensure favorable terms.
- Managed real estate transactions from initiation to closing.
- Provided guidance to clients throughout the buying and selling process.
- Facilitated property showings and open houses for potential buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Conducted market research to determine property values and trends.
- Developed marketing strategies utilizing social media and online platforms.
- Collaborated with mortgage brokers to assist clients with financing options.
- Ensured all transactions followed state laws regarding real estate practices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
Life Insurance Sales Rep and Account Manager
North American Senior Benefits
Lawrenceville, GA
11.2018 - 09.2025
- Attracted [Number] new accounts through targeted outreach and relationship-building efforts.
- Served as life insurance sales representative and Account Manager
- Negotiated prices, terms of sale, and service agreements.
- Built strong client relationships as liaison between customer service and sales teams.
- Consulted with clients to resolve issues and provide ongoing support after sales and contract signings.
- Maintained high customer service standards by accurately answering pricing, availability, use, and credit questions.
- Developed and implemented cost-effective programs that improved client retention rates.
Supervisor
Sanitation Express
Kalamazoo, Michigan
11.2022 - 09.2023
- Led and coordinated daily operations for a team of 15 employees, ensuring efficient workflow and accountability.
- Developed training program for new employees to ensure smooth onboarding and alignment with company standards.
- Recruited and hired staff while training and mentoring them.
- Set and enforced clear objectives to keep all employees on the same page and working together.
- Ensured high-quality service by establishing and enforcing company policies.
- Fostered morale and teamwork on production floor through regular communication and supportive interactions with employees.
- Supported the owner in enforcing FDA regulations, laws, and established policies throughout the operational stages.
B2B Sales and account manager
Comcast
Kalamazoo, MI
11.2021 - 11.2022
- Established and nurtured sales contacts with on-site and off-site accounts to drive business growth.
- Engaged new and existing customers to discuss and promote new products and services, fostering stronger relationships.
- Anticipated the needs of clients by staying in touch on a regular basis.
- Resolved unique and recurring customer complaints to enhance satisfaction and retention.
- Maintained high customer service standards by accurately answering pricing, availability, use, and credit questions.
- Consulted with clients to resolve issues and provide ongoing support after sales and contract signings.
Area Sales Representative
Comcast Residential
Kalamazoo, MI
03.2017 - 02.2018
- Achieved sales goals and drove revenue growth by leveraging product knowledge and managing customer relationships.
- Collaborated with customers, management, and sales team to identify needs and provide tailored recommendations.
- Established long-term business growth by building relationships with customers and the community.
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints to promote loyalty and improve operations.
- Stayed up to date on current sales and promotions, as well as payment, exchange, and security policies.
Sales Representative and Account Manager
Charter Spectrum
Portage, MI
01.2011 - 03.2017
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Executed outbound calls to existing customers, successfully upselling advertising packages and enhancing client relationships.
- Conducted weekly cold calls to identify potential customers, expanding the sales pipeline and increasing outreach opportunities.
- Monitored [Product] market trends to inform sales strategies and drive effective engagement.
- Secured favorable pricing, negotiated contracts, and solidified beneficial agreements.
- Devised pricing strategies that balanced the firm's objectives with the goal of maximizing customer satisfaction.
Door to Door Collections
Rch Cable
Kalamazoo, MI
06.2000 - 01.2011
- Negotiated payment plans with clients to facilitate debt recovery processes.
- Managed customer accounts to ensure timely payment and reduce outstanding balances.
- Identified past due accounts and contacted account holders to arrange payment.
- Communicated with clients through phone and email to resolve payment issues.
- Resolved complex issues that arose during the collections process.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Provided support to team members by sharing best practices and effective strategies.
- Corrected discrepancies in customer account balances using accounting software. using accounting software.
- Upheld privacy and security requirements for customer information.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Collections Manager
Aarons Rentals
Kalamazoo, Michigan
03.1995 - 06.2000
- Developed strategies for reducing delinquent accounts and improving recovery rates.
- Managed collections team to ensure timely payment processing.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Trained staff on effective communication with customers regarding payment arrangements.
- Coordinated with other departments to streamline collection processes and policies.
- Analyzed account data to identify trends and implement necessary adjustments.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Facilitated meetings to discuss collection goals and share best practices among team members.
- Developed and improved procedures for collection of past due amounts.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Investigated historical data on debts to identify patterns and issues affecting collections. for each debt or bill to identify concerns and determine optimal course to bring account current.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Skills
- Property valuation
- Customer relationship management
- Client retention
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Team leadership
- Outbound calling
- Active listening
- Delinquency prevention
- Recovery techniques specialist
- Skip tracing
- Records maintenance
- History research
- Enforcement of policies and procedures
- Sanitation protocols enforcement
- Sanitation procedures enforcement
- Ordinance compliance
- Collaboration with law enforcement
Timeline
Real Estate Agent
Poe Group / LPT Realty
09.2025 - Current
Supervisor
Sanitation Express
11.2022 - 09.2023
B2B Sales and account manager
Comcast
11.2021 - 11.2022
Life Insurance Sales Rep and Account Manager
North American Senior Benefits
11.2018 - 09.2025
Area Sales Representative
Comcast Residential
03.2017 - 02.2018
Sales Representative and Account Manager
Charter Spectrum
01.2011 - 03.2017
Door to Door Collections
Rch Cable
06.2000 - 01.2011
Collections Manager
Aarons Rentals
03.1995 - 06.2000