Summary
Overview
Work History
Skills
Timeline
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Roger Robison

Coeur d'Alene,ID

Summary

Accomplished Merchandise Manager with a proven track record at RJD Investments and Grow Wild Gardens, enhancing sales through expert inventory management and merchandise presentation. Skilled in demand forecasting and customer service, I significantly boosted sales conversion rates. My leadership not only improved team performance but also fostered customer loyalty through empathetic engagement.

Overview

22
22
years of professional experience

Work History

Merchandise Manager

RJD Investments
09.2014 - Current
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.

Operations Manager

Grow Wild Gardens
01.2003 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Helped customers achieve their gardening goals by providing knowledgeable advice on plant selection, care requirements, and design ideas tailored to individual preferences.
  • Closely monitored seasonal trends to adapt product offerings accordingly, staying ahead of competitors in meeting customer demands.
  • Boosted plant health by implementing proper care techniques, including watering schedules, pest control measures, and pruning practices.

Business Solutions Specialist

US Bank National Association
08.2008 - 07.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Skills

  • Inventory Management
  • Merchandise presentation
  • Merchandise Allocation
  • Retail display setup
  • Shipment Processing
  • Demand forecasting
  • Record preparation
  • Pricing strategy
  • Sales floor resets
  • Customer Service
  • Data analysis understanding
  • Cost Assessments

Timeline

Merchandise Manager

RJD Investments
09.2014 - Current

Business Solutions Specialist

US Bank National Association
08.2008 - 07.2012

Operations Manager

Grow Wild Gardens
01.2003 - Current

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Roger Robison