Roger Rodriguez
Marshall,MO
Summary
Customer-oriented Specialist successful at troubleshooting and handling customer issues, and balancing company needs in a timely manner.
Overview
8
8
years of professional experience
Work History
Associate
Walmart
11.2021 - 08.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Managed customer relations through communication and helpful interactions.
- Provided support in fulfilling large volumes orders; approximately 200 daily
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Sales Associate
Walmart
07.2019 - 02.2020
- Fulfilled customer orders in timely manner
- Helped answer customer concerns and inquiries
- Completed various tasks/orders in timely and orderly fashion.
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Helped customers locate products and checked store system for merchandise at other sites
Bank Teller
Community Bank of Marshall
01.2018 - 06.2019
- Relayed various customer requests/concerns to proper channels with efficiency.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Monitored and reported suspicious activity in line with bank security policies
- Identified sales opportunities and referred customers to branch partners in financial services
Sales Associate
Journey's
04.2016 - 10.2016
- Recommended merchandise to customers based on their needs and preferences
- Greeted customers in a timely fashion while quickly determining their needs
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges andsecurity practices
- Responded to customer questions and requests in a prompt and efficient manner.
Eye Wear Consultant
Lens Crafter's
04.2016 - 07.2016
- Engaged with customers in a sincere and friendly manner
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges andsecurity practices
- Responded to customer questions and requests in a prompt and efficient manner
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business.
Sales Associate
Aeropostale
08.2015 - 03.2016
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges andsecurity practices
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
Associate of Science - Culinary Arts
Sullivan University
Louisville, KY2016
High School Diploma -
Marshall Sr. High School
Marshall, MO05.2014
Skills
- Goal-oriented Friendly demeanor
- People-oriented Strong work ethic
- New Hire Training
- Customer Interaction
- Bilingual in Spanish
- Excels in Balancing Multiple Tasks within Allotted Time Frame
Timeline
Associate
Walmart
11.2021 - 08.2023
Sales Associate
Walmart
07.2019 - 02.2020
Bank Teller
Community Bank of Marshall
01.2018 - 06.2019
Sales Associate
Journey's
04.2016 - 10.2016
Eye Wear Consultant
Lens Crafter's
04.2016 - 07.2016
Sales Associate
Aeropostale
08.2015 - 03.2016
Associate of Science - Culinary Arts
Sullivan University
High School Diploma -
Marshall Sr. High School
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