Roger Rodriguez
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, with 16 years of reliable experience. Committed to maintaining professional relationships to increase profitability and drive business results. Clean driving record and solid work history in transportation positions. Securing and unloading products with maximum efficiency.
Overview
9
9
years of professional experience
Work History
DT Technician
SWI Innovation
10.2022 - 05.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Worked well in a team setting, providing support and guidance
CDL Class A Driver
Elite TRASPORT
10.2021 - 09.2022
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
Server/Bartender
La Mallorquina
04.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Class A CDL Driver
Contract Freighters, Inc
08.2017 - 03.2018
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
Customer Service Representative
RD Media, Claro PR
11.2016 - 05.2017
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Managed a variety of costumer service calls and administrative tasks to resolve customer issues quickly and effecently
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server/Bartender
Hard Rock Cafe
07.2015 - 10.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Retail Merchandiser
PR Merchandising
02.2014 - 06.2015
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Supplied daily support to buyer and assistant buyer.
- Unloaded arriving product stock and moved to store display areas.
- Rotated manufacturer products as needed.
- Ensured products appeared at correct locations in correct quantities.
- Established strong vendor relationships to maintain and support business.
- Conferred with store managers to obtain information about customer needs and preferences.
Education
CDL Class A
Crowder College
Neosho, MO05.2017
Certification: RF Training
Tonex, Inc.
Tonex, Inc. Technology And Management Training 06.2009
32 Credits
Universidad Ana G. Mendez - Campus Virtual
San Juan, PR07.2002
Skills
- Vehicle Inspection
- Dry Vans
- Heavy Haul Expertise
- Route Logs
- Suggestive Selling
- High-Volume Dining
- Dining Area Maintenance
- Special Dietary Requirements
- Fully bilingual English & Spanish (Verbal/Written)
- Computers and Electronics
- Teamwork / Collaboration
- Problem-Solving
- Buffet Setup and Takedown
- To-Go Order Preparation
- Food and Beverage Pairings
- Wine Service
- Quality Control
- Planning Abilities
- Equipment Inspection
- Valid Driver's License
- Pre-Trip Inspections
Timeline
DT Technician
SWI Innovation
10.2022 - 05.2023
CDL Class A Driver
Elite TRASPORT
10.2021 - 09.2022
Server/Bartender
La Mallorquina
04.2018 - 03.2020
Class A CDL Driver
Contract Freighters, Inc
08.2017 - 03.2018
Customer Service Representative
RD Media, Claro PR
11.2016 - 05.2017
Server/Bartender
Hard Rock Cafe
07.2015 - 10.2016
Retail Merchandiser
PR Merchandising
02.2014 - 06.2015
CDL Class A
Crowder College
Certification: RF Training
Tonex, Inc.
32 Credits
Universidad Ana G. Mendez - Campus Virtual
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