Roger Rodriguez
La Porte,TX
Overview
27
27
years of professional experience
Work History
In-Store Shop and Delivery Driver
Shipt Inc
Birmingham, AL
12.2017 - Current
- Delivered groceries efficiently, ensuring timely arrival at customer locations.
- Produced top quality shop and deliver service by focusing on product appearance, expiration dates and substitution options through the SHIPT app.
- Shopped and delivered over 19,500 shops with an average rating of 5.0 based on 16,749 ratings, 100% reliability rating and 100% on time rating.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Maintained accurate records of deliveries and customer preferences for enhanced service quality.
- Implemented feedback mechanisms to improve customer satisfaction and resolve delivery issues promptly.
- Monitored vehicle maintenance schedules to ensure reliability and compliance with safety standards.
- Developed strategies for managing high-demand periods, improving order fulfillment rates significantly.
- Delivered packages to customer homes and business offices.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Quality Control & Training Coordinator
Global Virtual Opportunities, Inc
Schertz, TX
02.2016 - 07.2017
- Managed, trained and coached 25-30 team members locally and nationally (Texas, India and Ukraine offices).
- Reviewed technical support, billing, live chats and complaint tickets created by customers to monitor the quality of support each department employee provided on monthly basis.
- Documented errors and procedures that were not within company guidelines to coach and strengthen support teams.
- Created training documents for new and current employees.
- Contributed in weekly meetings involving Executive team to discuss issues, upcoming events, new services and/or upcoming training.
Technical, Billing and Complaints Support
Global Virtual Opportunities, Inc
San Antonio, TX
04.2013 - 02.2016
- Involved in Local Data Center remodel to include removing and replacing hardware (such as servers, server racks, and cable bundles weighing up to 150 lbs.), strategically organizing server racks with proper cables to ensure servers were online and accessible from remote locations, and assisting with inventory warehouse management (servers, hard drives, server racks, cables, and Uninterruptible Power Supply system).
- Provided support for creating/canceling accounts through ticketing system (Fusion) and phone support.
- Supported Live Chat, providing quick resolutions for technical and billing service.
- Provided Level 1&2 technical support for hardware and Cloud servers (troubleshooting issues causing websites not to work properly, server offline and/or unresponsive, 24/7 on-call 2-4 weeks/month).
Technisource Contractor @ Zunicore (Cloud Hosting)
Peer 1 Company
San Antonio, TX
11.2011 - 02.2013
- Supported new and existing clients through Ubersmith and Fusion/Ocean (billing, refunds, credit cards).
- Used OnApp to monitor clients Virtual Machines (migrate to different hypervisors, boot and reboot, reset passwords, access VMs through Console).
- Worked with Zendesk to answer internal, external tickets and live chat from clients with questions pertaining to resource pools and virtual machine issues.
- Created knowledge base articles for clients and new and existing employees.
- Trained and coached new employees on all tools needed to assist clientele to ensure satisfactory customer service.
- Offered basic troubleshooting for multiple versions of Linux (Debian, Fedora, Gentoo, Ubuntu, CentOS, RedHat, FreeBSD) and Windows operating systems.
Contractor @ SEARS Home Improvement
MPC Group
Houston, TX
01.2009 - 01.2010
- Trained multiple employees on business ethics and public relations.
- Interviewed candidates for job openings (hiring depended on my recommendation).
- Ran a successful home improvement campaign with multiple co-workers.
- Worked directly with the clients to set up perfect times for their in home consultations.
- Had the responsibility of working full shifts with new employees to ensure that all tasks were successfully completed.
- Consulted with at least 80-100 people/day.
Restaurant General Manager
KFC/TACO BELL
Portland, TX
01.2005 - 01.2009
- Met restaurant human resource goals by recruiting, hiring, orientating, training, scheduling and coaching customer maniacs.
- Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
- Optimized profits by controlling food, beverage and labor cost on a daily basis.
- Continually monitored cooking, wrapping and packing of food prepared and served food to ensure food quality and service standards are consistently met.
- Consistently provided high standards of customer service during high volume, fast-paced operations.
Assistant Restaurant General Manager
KFC/TACO BELL
Corpus Christi, TX
01.2002 - 01.2005
- Interviewed potential new hires and provided training.
- Dealt with employee issues as necessary including occasional dismissals.
- Ensured that cash drawers balanced at the end of each day.
- Prepared employee schedules and ensured sufficient staffing for all shifts.
- Made sure tables and counters were cleaned on a regular basis.
- Inspected available food products to ensure that safety standards were met.
- Monitored inventory of fast food supplies and submitted supply order forms.
Shift Manager
KFC/TACO BELL
Corpus Christi, TX
01.2000 - 01.2002
- Controlled shift inventory, product transfers, inventory deliveries and bank runs to deliver deposits.
- Held accountable for producing an efficient shift by controlling food cost, labor% and meeting speed of service goals.
- Helped maintain a profitable restaurant by controlling labor costs, repair and maintenance, cleaning supplies and store supplies. Increased sales by delivering great customer service and top quality product.
- Increased sales by delivering great customer service and top quality product met all food safety standards by maintaining a clean and sanitary restaurant.
- Worked on and achieved goals that were given by recommendations strategy to ensure great customer service, great product quality, great speed of service and fantastic hospitality.
Crew Member
SOUTHERN MULTIFOODS, INC
Corpus Christi, TX
01.1999 - 01.2000
- Contributed in all aspects of restaurant (line production, front counter, drive thru, food prep and dish washer).
- Back up other crew members to keep work flow at efficient level.
- Delivered 100% satisfaction to all customers by executing C.H.A.M.P.S and L.A.S.T.
- Performed closing duties including detailed cleaning of kitchen, storage and equipment.
- Responsible for putting stock delivery up by using FIFO system.
- Assist new employees with restaurant practices and standards.
- Kept dinning room stocked and clean.
- Assisted customers with questions, took food out to customers and refilled drinks if needed.
- Checked parking lot before and after peak times to ensure trash free site.
Timeline
In-Store Shop and Delivery Driver
Shipt Inc
12.2017 - Current
Quality Control & Training Coordinator
Global Virtual Opportunities, Inc
02.2016 - 07.2017
Technical, Billing and Complaints Support
Global Virtual Opportunities, Inc
04.2013 - 02.2016
Technisource Contractor @ Zunicore (Cloud Hosting)
Peer 1 Company
11.2011 - 02.2013
Contractor @ SEARS Home Improvement
MPC Group
01.2009 - 01.2010
Restaurant General Manager
KFC/TACO BELL
01.2005 - 01.2009
Assistant Restaurant General Manager
KFC/TACO BELL
01.2002 - 01.2005
Shift Manager
KFC/TACO BELL
01.2000 - 01.2002
Crew Member
SOUTHERN MULTIFOODS, INC
01.1999 - 01.2000