Roger Snook Jr
Spring,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as General Manager at Chick-fil-A. Proven track record in strategic planning and catering development, achieving over 80% outside catering sales growth. Skilled in financial oversight and brand marketing, dedicated to enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash
Burleson, TX
01.2024 - Current
- Maintained a 100% delivery completion rate, and a 94% early/on-time rate.
Provided excellent customer service, maintaining a 4.8/5 star customer rating.
Achieved Platinum Status as a top-tier driver, with over 758 deliveries to date.
General Manager
CiCis Pizza
Saginaw, TX
01.2024 - 11.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
Tour Leader
Essor LTD
Boston, MA
04.2023 - 12.2023
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information on various sites throughout the area, relaying little-known stories to provide interest.
- Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
- Maintained accurate attendance records, receipts, payments, and expenses incurred throughout the tour.
- Managed customer complaints in a professional manner while ensuring their satisfaction was met.
- Conducted group briefings at the beginning of each tour to explain safety procedures and rules.
Customer Service & Catering Director
Chick-fil-A
Methuen, MA / Salem, NH
11.2018 - 01.2023
- Managed inbound and outbound calls to customers regarding catering orders
- Developed maintenance and cleaning protocols for two restaurants
- Recruited, hired, and trained staff for customer-friendly facing roles
- Increased customer usage of the company app through email campaigns.
General Manager
J.P. Licks
Wellesley, MA
01.2018 - 09.2018
- Recruited, hired, and trained staff for customer-friendly facing roles
- Ordered and maintained inventory levels for a $1,000,000 store
- Increased customer usage of company loyalty card/app through face-to-face interactions.
Hospitality Director
Chick-fil-A
The Woodlands, TX
11.2016 - 12.2017
- Collaborated with the leadership team to develop outside catering sales of over 80% for Q1 2017 by developing new business relationships in the community
- Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant.
Marketing & Hospitality Director
Chick-fil-A
Little Rock, AR
03.2014 - 11.2016
- Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations
- Strategized with the leadership team to reach quarterly and annual sales and performance goals
- Developed a new community partnership with a local university, leading to a 3-5% monthly sales gain in Q1 2016
- Coordinated market-level activations
- (Komen Race for the Cure, Cow Appreciation Day, Taste of Little Rock and other city-wide events)
- Reviewed guest hospitality experience, and coached team members for more effective engagement with customers.
Education
Bachelor of Arts in Communication Arts -
Eastern Nazarene College
Business Administration -
Gordon College
Skills
- Microsoft Office
- Adobe Photoshop
- Google Analytics
- Cash Handling
- Planning / Event Planning
- Presentation Skills
- Script Creation
- Training and Mentoring
- Public Speaking
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
DoorDash
01.2024 - Current
General Manager
CiCis Pizza
01.2024 - 11.2024
Tour Leader
Essor LTD
04.2023 - 12.2023
Customer Service & Catering Director
Chick-fil-A
11.2018 - 01.2023
General Manager
J.P. Licks
01.2018 - 09.2018
Hospitality Director
Chick-fil-A
11.2016 - 12.2017
Marketing & Hospitality Director
Chick-fil-A
03.2014 - 11.2016
Bachelor of Arts in Communication Arts -
Eastern Nazarene College
Business Administration -
Gordon College