Roger Stockton
Chick-fil-A
Birmingham,AL
2
years of professional experience
Dedicated professional with strong customer service focus and problem-solving abilities. Experienced in employee training and team motivation, committed to enhancing service quality and operational efficiency.
Work History
FOH Shift Lead
1 Year 1 Month- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Trained new employees on service standards and food safety protocols.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Implemented customer feedback processes to enhance service quality and satisfaction.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Streamlined processes for order fulfillment, improving speed and accuracy of service.
- Completed store opening and closing procedures and balanced tills.
Summer Feeding Worker
2 Months- Delivered more than 400 lunches each day for the city of Enterprise.
- Helped maintain cleanliness of kitchen as well as keeping up the food standard.
- Properly marked inventory in order to maintain a proper food rotation.
Education
Bachelor of Science - Chemistry
- Honoree of UAB Honors College
High School Diploma
- Awarded AP Scholar
- Awarded AP Scholar w/ Distinction
- Awarded Matt Rodgers ACT 30+
- UAB Presidential Scholarship Recipient
- 4.7 GPA
- Ranked in Top 1% of class
Skills
Customer service focus
Employee training
Guest service
Team motivation
Timeline
FOH Shift Lead
Chick-fil-A
07.2025 - CurrentRead More
Summer Feeding Worker
Enterprise City Schools
05.2024 - 07.2024Read More
University of Alabama At Birmingham
Bachelor of Science from Chemistry
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Enterprise High School
High School Diploma
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