Emily Garberding
Colorado Springs,CO
Summary
A hard-working team member with the ability to learn quickly, be flexible, and adapt to new environments. Extensive customer service experience including food and beverage knowledge, preparation, serving, and safety practices.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
FOH Shift Lead
OCC Brewing
03.2023 - 01.2024
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Guest Experience Manager
Urban Waxx
11.2018 - 03.2020
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Monitored guest feedback, using to improve service and departmental operations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Barista
Dutch Bros
01.2016 - 10.2018
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Host, Server
Penrose Room At The Broadmoor Hotel
05.2013 - 07.2015
- Continuously upheld five-star, five-diamond service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained new hosts, including at other restaurant locations within the hotel.
Education
Bachelor of Arts - Geography And Environmental Studies
University of Colorado At Colorado Springs
Colorado Springs, CO 08.2013 - 05.2018
Skills
Exceptional customer service
Excellent communication
Conflict resolution skills
Liquor, beer, and wine knowledge
Responsible alcohol service
Employee training
Timeline
FOH Shift Lead
OCC Brewing
03.2023 - 01.2024
Guest Experience Manager
Urban Waxx
11.2018 - 03.2020
Barista
Dutch Bros
01.2016 - 10.2018
Bachelor of Arts - Geography And Environmental Studies
University of Colorado At Colorado Springs
08.2013 - 05.2018
Host, Server
Penrose Room At The Broadmoor Hotel
05.2013 - 07.2015