Summary
Overview
Work History
Education
Skills
Timeline
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Roger Sumpter

GASTON,SC

Summary

Hard working, ambitious, always eager to learn, fast learner, works well under pressure, and have great people skills Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience

Work History

Selector

SYSCO Food Services
07.2014 - Current
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
  • Demonstrated commitment to quality assurance by thoroughly inspecting all picked items before packing for shipment.
  • Completed daily orders with expert picking and packing of shipments.

Customer Service Representative

Lowe's
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Inventory Control

Walmart
  • Completed daily cycle counts to maintain accuracy of records.
  • Completed physical inventory counts each month.
  • Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
  • Developed comprehensive reports on inventory levels, turnover rates, and sales trends to inform business decisions.

Perishable Selector

Food Lion Warehouse
05.2008 - 06.2013
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
  • Developed strong working relationships with peers, supervisors, and other stakeholders to foster a positive and collaborative work environment.
  • Upheld company values and policies by consistently demonstrating professionalism, integrity, and a strong work ethic in all aspects of the role.

Maintenance

Ramada Inn
02.2007 - 04.2008
  • .Maximized equipment lifespan through proactive preventative maintenance measures.
  • Scheduled routine maintenance and repair of facility equipment.
  • Reduced equipment downtime through meticulous preventative maintenance practices.
  • Enhanced overall network performance with regular maintenance and updates.

Youth Counselor

Boys & Girls Club
01.2007 - 03.2008
  • Monitored youth behavior and offered guidance and support for positive change.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
  • Created and implemented individualized plans for individual youth.
  • Provided constructive feedback during one-on-one sessions, empowering clients to take ownership of their personal growth journey.

Education

High School Diploma -

Lake Marion High & Technology Center
Santee, SC
01.2007

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Conflict Resolution
  • Professional telephone demeanor
  • Coordination
  • Account updating

Timeline

Selector

SYSCO Food Services
07.2014 - Current

Perishable Selector

Food Lion Warehouse
05.2008 - 06.2013

Maintenance

Ramada Inn
02.2007 - 04.2008

Youth Counselor

Boys & Girls Club
01.2007 - 03.2008

Customer Service Representative

Lowe's

Inventory Control

Walmart

High School Diploma -

Lake Marion High & Technology Center

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Roger Sumpter