ROGER WASHINGTON
Madison, MS,MS
Summary
Dynamic and results-driven retail leader with over six years of experience as a Store Director at Walmart, consistently driving operational excellence and maximizing profitability. a proven track record of spearheading successful turnarounds, optimizing inventory management, and implementing strategic sales initiatives to achieve significant revenue growth. Adept at leading and developing high-performing teams, fostering a culture of accountability and excellence. Skilled in financial analysis, budget management, and performance metrics analysis to drive operational efficiency and cost savings. Strong communicator with a collaborative approach, able to effectively liaise with cross-functional teams and stakeholders to achieve common goals. I am seeking a challenging role as a district manager or regional operations manager where I can leverage my expertise in retail management to drive business success and exceed performance targets.
Overview
18
18
years of professional experience
Work History
Operations Manager
Amazon
Madison, MS
08.2021 - Current
- Spearheading initiatives to improve operational efficiency, resulting in a 20% reduction in order processing time within the first six months.
- Implementing a training program for warehouse staff led to a 15% increase in productivity and a 10% decrease in error rates.
- Utilizing data analysis to identify bottlenecks in the fulfillment process, we implemented solutions that increased throughput by 30%.
Area Business Partner
Save-A-Lot
Tennessee, MS
04.2019 - 07.2021
- Led a team of 15 store managers across a designated area, consistently exceeding sales targets by an average of 12% quarterly.
- Implemented a streamlined inventory management system, resulting in a 20% reduction in inventory holding costs and a 15% decrease in out-of-stock incidents.
- Developed and executed comprehensive training programs for store managers, leading to a 25% increase in employee retention and a 30% improvement in customer satisfaction scores.
District Manager
Dollar General
Central, MS
03.2019 - 10.2019
- Spearheaded initiatives to enhance store layouts and merchandising, leading to a 10% increase in average transaction value.
- Collaborated with cross-functional teams to streamline processes and improve supply chain efficiency, resulting in a 20% reduction in delivery lead times.
- Successfully resolved customer complaints and escalated issues, maintaining a customer satisfaction rating of 95%.
Store Manager
Home Depot
Alexandria, La
01.2014 - 01.2017
- Streamlined inventory management processes reduce stockouts by 20% and minimize excess inventory by 15% through effective forecasting and replenishment strategies.
- Implemented employee training and development programs, resulting in a 25% decrease in staff turnover and a 10% improvement in customer satisfaction scores.
- Analyzed sales data and market trends to identify opportunities for expansion and growth, leading to the successful launch of two new product lines and a 10% increase in market share.
District Manager
Murphy USA
Pensacola, Florida
01.2013 - 01.2014
- Implemented strategic initiatives to optimize store performance, resulting in a 20% increase in sales revenue within the first six months.
- Developed and executed comprehensive training programs for store managers and associates, leading to a 15% improvement in customer satisfaction scores.
- Streamlined operational processes and reduced overhead costs by 12% through effective resource allocation and process optimization.
Store Director
Walmart
Vicksburg, MS
01.2007 - 01.2013
- Spearheaded the turnaround of underperforming store operations, resulting in a 20% increase in revenue within the first year.
- Implemented strategic initiatives to optimize inventory management, leading to a 15% reduction in shrinkage and a 10% increase in inventory turnover.
- Implemented cost-saving measures, resulting in a 15% reduction in operating expenses while maintaining high levels of customer satisfaction.
Education
Bachelor of Science - Business Management
Grambling State University
Skills
- Strategic Planning and Execution
- Team Leadership and Development
- Financial Analysis and Budget Management
- Inventory Management and Control
- Customer Relationship Management
- Performance Metrics Analysis
- Cross-functional Collaboration
- Problem-solving and Decision-making
- Communication
- Change Management
- Regulatory Compliance
Timeline
Operations Manager
Amazon
08.2021 - Current
Area Business Partner
Save-A-Lot
04.2019 - 07.2021
District Manager
Dollar General
03.2019 - 10.2019
Store Manager
Home Depot
01.2014 - 01.2017
District Manager
Murphy USA
01.2013 - 01.2014
Store Director
Walmart
01.2007 - 01.2013
Bachelor of Science - Business Management
Grambling State University