Roger Watts III
Birmingham,AL
Summary
Experienced Systems Administrator with [Number] years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
16
16
years of professional experience
Work History
Systems Administrator
Enrestoration
08.2012 - 06.2023
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Attended meetings to deliver status reports to key stakeholders.
- Mentored employees and offered constructive feedback for performance improvement.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
Loss Prevention Officer
Walmart
02.2009 - 08.2012
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Customer Service Manager
Walmart
02.2009 - 08.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
Assistant Manager
Radio Shack Corporation
05.2007 - 02.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Gadsden High School
Gadsden, AL05.2003
Skills
- Learning Strategies
- Hardware Updating
- Permissions and Access Control
- Workstation Maintenance
- Complex Problem-Solving
- User Access Management
- DNS Lookup
- Process Definition and Enhancement
- Parts Inventory Management
- Active Listening
- Diagnosis and Troubleshooting
- Critical Thinking
- Install Hardware
Timeline
Systems Administrator
Enrestoration
08.2012 - 06.2023
Loss Prevention Officer
Walmart
02.2009 - 08.2012
Customer Service Manager
Walmart
02.2009 - 08.2012
Assistant Manager
Radio Shack Corporation
05.2007 - 02.2009
High School Diploma -
Gadsden High School
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