Roger Wightman

• Coordinated project timelines and deliverables to ensure on-time completion of hospitality initiatives.
• Managed communication between stakeholders, facilitating collaboration and information sharing across teams.
• Conducted regular status meetings to track project progress and address any emerging issues promptly.
• Implemented project management tools to streamline workflows and enhance team productivity.

• Oversaw daily operations, ensuring adherence to service standards and operational efficiency.
• Developed and implemented strategic plans to enhance guest satisfaction and loyalty.
• Trained and mentored management staff, fostering a culture of continuous improvement.
• Analyzed financial reports to identify trends and optimize budget allocations effectively.

• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.f
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Oversaw daily operations of parking facilities, ensuring compliance with company policies and procedures.
• Developed and implemented efficient parking management strategies to enhance customer satisfaction.
• Trained and mentored staff on best practices for customer service and operational efficiency.
• Analyzed parking utilization data to identify trends and optimize space allocation.

• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Santa Maria PD - patrol officer for 1 1/2 years before leaving for work in the private sector

Pismo Beach PD - patrol officer, investigation, school resource officer and DARE instructor at a Middle school and an Elementary school

Ventura County Sheriff's Dept. - reserve patrol deputy