ROGER D MERCER
Tire Tech
Lucedale,MS
Summary
Dynamic manager with a proven track record at Russell's Used Tire Co, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and communication, while optimizing inventory management to reduce waste. Successfully maintained a productive environment, driving profitability and fostering strong relationships with clients and suppliers.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
Work History
Manager
Russell's Used Tire Co
03.1996 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Forklift Certification
Holmes Community College
Goodman, MS05-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Relationship building
- Operations management
- Performance management
- Shift scheduling
- Sales techniques
Timeline
Manager
Russell's Used Tire Co
03.1996 - 04.2021
No Degree - Forklift Certification
Holmes Community College
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