Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Roghaye jokarpayborji

Roghaye jokarpayborji

van nuys,California

Summary

Highly motivated and results-driven professional with extensive experience in customer service and marketing. Delivers exceptional value through innovative strategies and a customer-centric approach. Demonstrates strong problem-solving and decision-making abilities, especially in high-pressure situations. Proven track record of driving growth and achieving targets. Passionate about leading teams to success and committed to continuous professional development. Seeking a management position to leverage expertise in creating impactful solutions and fostering a collaborative environment.

Overview

9
9
years of professional experience

Work History

Claims manager/gateway

Able Freight Service LLC
01.2022 - 12.2023
  • Exercise proper judgment and decision-making to analyze the claims exposure to determine the proper course of action and to appropriately settle claims
  • Interact with insureds, claimants, agents, attorneys, physicians, vendors, and other parties involved in the claims process
  • Investigate, evaluate, and resolve first- and third-party claims, in addition to bodily injury and litigated claims
  • Complete assignments timely and multitask
  • Document and communicate all claim activity that supports the outcome of the claim file
  • Work with Able origin stations on receiving bookings for various destinations
  • Ensuring capacity requirements are met for bookings
  • Developed strategies to handle claims efficiently, minimizing errors.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Communicate with airlines on equipment requirements
  • Ensure special handling requirements are met and communicated to the necessary parties involved
  • Develop a strong network and communication with essential outside parties
  • Manage Group mailbox

Import Supervisor

Menzies Aviation
01.2018 - 01.2021
  • Update clients on cargo and mail statuses by closely monitoring receipts and tracking processes
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Direct and lead team with import and export developments
  • Responsible for auditing team performance and compliance with operation standards
  • Working with clientele to understand needs and provide great customer service while increasing customer satisfaction through resolving pick up/drop off issues
  • Initiating team development pertaining to communication and information for weekly meetings
  • Responsible for minimizing resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • In charge of auditing team performance and compliance within operational standards
  • In charge of training new agents on company procedures, safety requirements, and delivering constructive criticism upon completion of job tasks

Assistant Manager

Apollo
01.2016 - 01.2018
  • Trained team members in successful strategies to meet operational and sales targets
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed procedural updates and recommended changes to enhance efficiency of daily medical deliveries
  • Monitored employee performance and developed improvement plans
  • Submitted reports to senior management pertaining to delivery schedules, and couriers
  • Created spreadsheet for all employee trainings, license renewals, and kept track of customer retention rates
  • Built and sustained relationships with dispatchers and customer service representatives while being cross trained for both positions

Account Representative

T Mobile
01.2015 - 01.2016
  • Reached out to customers after completion of sales to evaluate satisfaction and determine immediate service requirements
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Coordinated trade shows and created marketing collateral to expand clientele base
  • Scheduled appointments with potential and current customers to promote new products and services
  • Adapted specific sales techniques to promote products based on individualized client needs
  • Promoted to team lead at conventions to promote products and company branding
  • Understood each target customer's business model, and identified unique technologies

Education

Master’s Degree - Financial Management

Isamic Azad Univercity of Najaf Abad
Iran, Esfahan
01.2015

Bachelor Degree - Tourism Management

Sheikh Bahai University
01.2012

High School Diploma - Generals with an emphasis on Mathematics

Shahed Prep Tory School
12.2009

Skills

  • Claims Analysis
  • Microsoft Office Proficiency
  • Warehouse Management
  • Client Support
  • Analytical Problem-Solving
  • Effective Time Management
  • Detail-Oriented Approach
  • Supply Chain Coordination
  • Effective Team Leadership
  • Strategic Decision-Making
  • Staff Development
  • Client Relationship Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10-20 staff members.

Languages

farsi
Native or Bilingual
English
Full Professional

Timeline

Claims manager/gateway

Able Freight Service LLC
01.2022 - 12.2023

Import Supervisor

Menzies Aviation
01.2018 - 01.2021

Assistant Manager

Apollo
01.2016 - 01.2018

Account Representative

T Mobile
01.2015 - 01.2016

Bachelor Degree - Tourism Management

Sheikh Bahai University

High School Diploma - Generals with an emphasis on Mathematics

Shahed Prep Tory School

Master’s Degree - Financial Management

Isamic Azad Univercity of Najaf Abad

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Roghaye jokarpayborji