Rohan Brown
Temple Terrace,FL
Summary
I would like to be a part of a dynamic professional working environment that offers a stimulating learning environment for development, Which will result in my skills and abilities being enhanced and also contributing to the company’s overall success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Steadfast delivery
Seffner, Florida
10.2024 - 01.2025
- Load & unload packages from warehouse to truck/van
- Deliver between 200-350 packages
- Follow gps route set by Amazon
- Execute positive customer service
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Received daily delivery instructions and route assignments from dispatch.
- Checked tires for proper inflation before leaving on each route.
Delivery Driver
Trujacodi delivery service
Cherry Hill , New Jersey
04.2024 - 09.2024
Customer Service Representative
Fiserv
North Lauderdale , Florida
01.2022 - 07.2023
- Card Activation
- Facilitate translation services for non-English speaking callers according to procedures
- Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction
- Help customers resolve leasing problem
Customer Service Support
Maximus
02.2020 - 06.2021
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Collect data for 2020 Census surveys -
- Covid Vaccination Appointment Scheduling
Customer Service Representative/ Sale Coach/ Floor Support
Teleperformance-Xfinity
01.2019 - 02.2020
- (assisting agents on calls)
- Facilitate translation services for non-English speaking callers according to procedures
Education
GED -
Tampa Bay Technical
Tampa, FL09-2012
Skills
- Active listening
- Problem solving and communication skills
- Empathy skills
- Ability to perceive customers
- Technologically inclined
- Time management
- Lifts up to [number] pounds
- Responsible driver
- Valid Driver's license
- Route management
- Customer interaction
Timeline
Delivery Driver
Steadfast delivery
10.2024 - 01.2025
Delivery Driver
Trujacodi delivery service
04.2024 - 09.2024
Customer Service Representative
Fiserv
01.2022 - 07.2023
Customer Service Support
Maximus
02.2020 - 06.2021
Customer Service Representative/ Sale Coach/ Floor Support
Teleperformance-Xfinity
01.2019 - 02.2020
GED -
Tampa Bay Technical