ROHAN GAJANAYAKA
Houston
Summary
Experienced Store General Manager skilled in shipping cargo, management, and inventory control. Proven track record of optimizing logistics operations and enhancing efficiency. Expertise in overseeing seamless shipping processes for timely and accurate cargo delivery. Strong focus on strategic planning and team leadership to drive operational excellence and foster a high-performance environment. Committed to delivering exceptional service and maintaining rigorous standards. A valuable asset for organizations seeking to streamline operations and achieve growth objectives.
Overview
18
18
years of professional experience
Work History
Store General Manager
Hz Coffee Group, Dunkin
05.2023 - Current
- Overseeing daily store operations to ensure smooth and efficient functioning
- Recruiting, training, and managing store staff, including setting performance expectations and conducting evaluations
- Developing and implementing sales strategies to drive revenue and achieve sales targets
- Monitoring and managing inventory levels, ordering stock, and ensuring accurate inventory records
- Managing the store budget, including expenses, payroll, and financial reporting
- Ensuring high levels of customer satisfaction by addressing customer needs and resolving issues effectively
- Building and maintaining relationships with suppliers, negotiating contracts, and managing orders
- Ensuring adherence to store policies, health and safety regulations, and legal requirements
- Utilizing and maintaining store management systems and technology for efficient operations
- Preparing and presenting reports on store performance, sales, and other key metrics to upper management
- DUTIES & RESPONSIBILITIES
Inventory Supervisor
Supera Fulfilment
09.2022 - 05.2023
- Monitor and manage inventory levels, ensuring stock availability and preventing overstocking or stockouts
- Supervise the receiving of materials and products, ensuring proper documentation and quality control
- Collaborate with purchasing and sales teams to forecast inventory needs based on demand and sales trends
- Manage and supervise inventory staff, including training, scheduling, and performance evaluations
- Prepare inventory reports, including stock levels, discrepancies, and trends
- Develop and enforce inventory control policies and procedures
- DUTIES & RESPONSIBILITIES
Production Supervisor
Supera Fulfilment
11.2021 - 09.2022
- Managing production schedules and ensuring deadlines are met
- Supervising staff and providing training and guidance
- Monitoring equipment and machinery for maintenance needs
- Ensuring compliance with safety regulations and quality standards
- Collaborating with other departments for smooth operations
- Troubleshooting production issues and implementing solutions
- DUTIES & RESPONSIBILITIES
Tourists Chauffeur Guide
Visit Lanka (Pvt) Ltd, Sri Lanka
01.2018 - 01.2020
- Safely driving tourists to and from destinations such as hotels, airports, landmarks, and tourist attractions
- Providing informative and engaging commentary on local history, culture, landmarks, and points of interest
- Answering tourists' questions and offering insights about the destinations visited
- Offering a friendly and welcoming service, ensuring tourists feel comfortable and secure during their journey
- Planning and organizing itineraries based on tourists' requirements and time schedules
- Managing bookings and schedules, ensuring timely pickups and drop-offs
- DUTIES & RESPONSIBILITIES
Operation/Administration & Marketing Manager, Personal Effect Export
Izone Cargo L.L.C., UAE
01.2017 - 01.2018
- Oversee daily export operations related to personal effects, ensuring efficient handling, packaging, and shipment of goods
- Maintain accurate records of shipments, invoices, and export-related documents
- Develop and implement marketing strategies to promote the personal effects export service, targeting both individuals and businesses
- Handle customer inquiries, provide quotes, and offer guidance on export processes and regulations
- Train, mentor, and supervise the operations, administrative, and marketing teams
- Participate in setting long-term goals for business growth and market expansion
- DUTIES & RESPONSIBILITIES
Operation/Administration & Marketing Manager, Personal Effect Export
Embassy Shipping & Freight L.L.C., UAE
01.2007 - 01.2016
- Manage logistics, transportation, and delivery schedules to ensure timely export and receipt of goods
- Ensure high levels of customer satisfaction by addressing complaints, troubleshooting issues, and providing timely updates
- Manage budgeting, procurement of supplies, and other administrative tasks to ensure smooth operations
- Collaborate with sales teams to enhance lead generation and customer acquisition efforts
- Foster collaboration across departments to ensure smooth operations and alignment of goals
- Analyze data to inform decision-making, identify inefficiencies, and implement corrective actions
- DUTIES & RESPONSIBILITIES
Education
Equal To GED Examination -
Sri Lanka
01.2006
Skills
- Shipping & Logistics Management
- Inventory Control
- Operational Efficiency
- Budget Management
- Customer Service
- Vendor Relations
- Sales Strategy
- Compliance and Safety
- Data Analysis
- Technology Integration
- Market Trends
- Team Leadership & Supervision
- Multitasking
- Adaptability
- Analytical
- Teamwork
- Integrity
- Ethics
- Organization
- Store operations
- Employee scheduling
- Customer service
- Multitasking and organization
- Problem-solving
- Friendly and positive
- Team leadership and coaching
- Retail inventory management
- Operational efficiency
- Cash management
- Work Planning and Prioritization
- Employee training
- Recruitment and hiring
- Documentation and reporting
- Inventory control
- Delegating work
- Bank and safe deposits
- POS systems
- Promotional planning
LANGUAGE PROFICIENCY
English - Proficient
Sinhala - Native
Hindi - Fluent
Arabic - Fluent
Timeline
Store General Manager
Hz Coffee Group, Dunkin
05.2023 - Current
Inventory Supervisor
Supera Fulfilment
09.2022 - 05.2023
Production Supervisor
Supera Fulfilment
11.2021 - 09.2022
Tourists Chauffeur Guide
Visit Lanka (Pvt) Ltd, Sri Lanka
01.2018 - 01.2020
Operation/Administration & Marketing Manager, Personal Effect Export
Izone Cargo L.L.C., UAE
01.2017 - 01.2018
Operation/Administration & Marketing Manager, Personal Effect Export
Embassy Shipping & Freight L.L.C., UAE
01.2007 - 01.2016
Equal To GED Examination -
Sri Lanka
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