Michel Zakarian
Miami,FL
Summary
Skilled Service Technician with over 10 years of experience in HVAC, electrical systems, and general maintenance. Proven expertise in diagnosing, repairing, and maintaining a wide range of equipment and systems, ensuring optimal functionality and client satisfaction. Strong ability to troubleshoot complex issues and implement effective solutions efficiently. Excellent interpersonal and communication skills, adept at collaborating with teams and providing exceptional customer service. Committed to safety standards and continuous professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
HZ Coffee Group LLC - DBA: Dunkin Donuts
01.2022 - 06.2024
- Developed customized training materials for clients, empowering them to effectively operate their newly installed systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols.
- Performed service repairs in almost 40 Dunkin' Donuts stores on equipment such as coffee machines, turbo chef ovens ( Encore and NGC), dairy and ice machines, AC units, coolers, and freezers.
Service Technician
QSR Facilities Maintenance - DBA: Dunkin Donuts
09.2019 - 12.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Ac and Refrigeration Technician
Danart Ac & Refrigeration
04.2011 - 08.2019
- Installed HVAC, refrigeration equipments and accessories.
- Installed and repaired ice machines, primarily Manitowoc and Hoshizaki models.
- Performed service and repairs for most Dunkin' Donuts equipment.
- Performed troubleshooting on equipments with electrical and mechanical problems.
- Recovered and recharged systems with refrigerant, as well as welding, vacuum, cleaned coils, measure pressure in units, and pipe fittings.
- Performed corrective and preventative maintenance.
- Resolved process inaccuracies while monitoring performance, site safety and project status.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Collected payment from customers.
Education
Bachelor of Science - Mechanical Engineering
Instituto Superior Tecnico
Holguin, CubaAssociate of Science - HVAC
College of Business And Technology
Miami, FLSkills
- Hand tool knowledge
- Electrical installation and repair
- Safety awareness
- Troubleshooting skills
- Mechanical skills
- Equipment Operation
- Preventive Maintenance
- Equipment Installation
- Heating Systems
- HVAC Systems Troubleshooting
Certification
- EPA Certification
Timeline
Service Technician
HZ Coffee Group LLC - DBA: Dunkin Donuts
01.2022 - 06.2024
Service Technician
QSR Facilities Maintenance - DBA: Dunkin Donuts
09.2019 - 12.2021
Ac and Refrigeration Technician
Danart Ac & Refrigeration
04.2011 - 08.2019
Bachelor of Science - Mechanical Engineering
Instituto Superior Tecnico
Associate of Science - HVAC
College of Business And Technology
- EPA Certification
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