Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Angel Campo

Houston,TX

Summary

Accomplished Training Manager at Hz Coffee Group, adept in enhancing employee productivity and morale through innovative training programs. Spearheaded successful onboarding courses, significantly boosting productivity. Fluent in Spanish and English, my strategic thinking and exceptional communication skills fostered a positive work environment, achieving high employee satisfaction. Expert in food safety and sanitation, demonstrating a commitment to excellence and innovation in fast-paced settings.

Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Training Manager

Hz Coffee Group. ( Dunkin’ Donuts )
04.2022 - 11.2024
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

General Manager

Hz Coffee Group ( Dunkin’ Donuts)
04.2022 - 11.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Performed troubleshooting, preventive maintenance and sanitation procedures.
  • Enhanced coffee flavor profiles by implementing precise roasting techniques and adjusting roast levels.
  • Assisted in the development of new blends, contributing to product innovation and expanding company offerings.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

General Manager of Food Service

ZnH Foods Inc ( Popeyes)
05.2021 - 02.2022
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.

Skills

  • New hire on-boarding
  • Written and oral communication
  • Strategic thinker
  • Exceptional communicator
  • Training facilitation
  • Leadership training
  • FLUENT IN Spanish
  • FLUENT IN ENGLISH
  • Instructor management
  • Coaching and Mentoring
  • Active listener
  • Food safety and sanitation
  • Cleanliness standards
  • Adaptive and creative

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Food safety certified (SERVSAFE)
  • Resolved product issue through consumer testing.
  • Trained more than 50 full time associates and 100 flex-time associates.

Certification

  • Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation.
  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Training Manager

Hz Coffee Group. ( Dunkin’ Donuts )
04.2022 - 11.2024

General Manager

Hz Coffee Group ( Dunkin’ Donuts)
04.2022 - 11.2024

General Manager of Food Service

ZnH Foods Inc ( Popeyes)
05.2021 - 02.2022

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Angel Campo