Rohan Jacob
OFallon,IL
Summary
Dynamic and goal-oriented professional with a strong work ethic, experienced in enhancing customer satisfaction at Sam's Club. Proven ability in complaint handling and operations management, ensuring efficient service flow. Recognized for reliability and teamwork, consistently maintaining high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Frontline Member Associate
Sam's Club
06.2025 - 08.2025
- Assisted members with inquiries, providing accurate information and exceptional customer service.
- Supported daily operations by processing member transactions efficiently and accurately.
- Collaborated with team members to maintain a welcoming environment and enhance member satisfaction.
- Learned and adhered to safety protocols while handling sensitive information and transactions.
Front of House Employee
Chick-fil-A
11.2024 - 05.2025
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Assisted with order taking and processing to ensure efficient service flow during peak hours.
- Collaborated with team members to streamline operations and improve overall efficiency.
Produce Associate
Fresh Thyme
05.2024 - 08.2024
- Operated machinery to assist in the assembly of produce items.
- Monitored product quality and reported discrepancies to ensure compliance with standards.
- Assisted in inventory management by accurately organizing and labeling stock.
- Collaborated with team members to maintain a clean and efficient workspace.
Freezer Associate
Sam's Club
01.2023 - 07.2023
- Operated and maintained freezing equipment to ensure optimal performance.
- Assisted in inventory management by organizing and labeling frozen products efficiently.
- Ensured compliance with safety protocols and sanitation standards while handling food items.
- Collaborated with team members to streamline workflow processes within the freezer section.
Soccer Referee
Illinois Soccer Referee Comittee
09.2020 - 05.2022
- Officiated competitive soccer matches, ensuring adherence to rules and regulations.
- Communicated effectively with players and coaches to maintain game flow and address concerns.
- Applied conflict resolution skills to manage disputes between players and maintain sportsmanship.
- Demonstrated quick decision-making in high-pressure situations to uphold game integrity.
Education
High School Diploma -
O'Fallon Township Highschool
O'Fallon, ILNo Degree - Mechanical Engineering
University of Illinois At Chicago
Chicago, IL05-2027
Skills
- Goal oriented
- Complaint handling
- Performance tracking
- Strong work ethic
- Team leadership
- Relationship building
- Operations management
- Critical thinking
- Decision-making
- Reliability and punctuality
Timeline
Frontline Member Associate
Sam's Club
06.2025 - 08.2025
Front of House Employee
Chick-fil-A
11.2024 - 05.2025
Produce Associate
Fresh Thyme
05.2024 - 08.2024
Freezer Associate
Sam's Club
01.2023 - 07.2023
Soccer Referee
Illinois Soccer Referee Comittee
09.2020 - 05.2022
High School Diploma -
O'Fallon Township Highschool
No Degree - Mechanical Engineering
University of Illinois At Chicago
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