Rohan Ketwaroo
Director Of Information Technology
New York,NY
Summary
Insightful Information Technology Manager with 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
20
20
years of professional experience
Work History
Director of Information Technology
Seven Star Fuel Corp.
The Bronx, NY
01.2022 - Current
- Developed IT strategic plans that increased system uptime from 80% to 92% over a span of 2 years.
- Managed IT annual budget of $350,000, leading to overall cost reduction of 20% per annum.
- Identified opportunities for application optimization, redesign and troubleshooting, increasing efficiency of 50% of user and application issues.
- Developed and maintained training procedures for staff, resulting in annual proficiency increase of 19% among IT staff.
- Performed regular audits and identify key risks and vulnerabilities.
Chief Information Officer
1199 SEIU Federal Credit Union
New York, NY
04.2015 - 03.2020
- Oversaw and managed all phases of credit union infrastructure and IT assets by strategic planning, implementation and management.
- Worked with executive management team to set short and long-term IT objectives. Successfully implemented business continuity/disaster recovery plan, VOIP integration, Outlook Enterprise Management & creation of a mobile app that increased membership up 25% within 5 years.
- Achieved cost savings through strategic vendor negotiations and management of technology resources. Handled vendor contracts and SOC 2 audits
- Devised and wrote corporate technology policies and procedures, modifying security policies for each worker level.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Strong working knowledge of major networking components, operating systems, and basic computer hardware components. Perform daily system monitoring,
verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs and verifying completion of scheduled jobs. - Merged marketing department with IT to streamline deliverables within credit union's strategic vision.
- Implemented Enterprise Management with Microsoft Sharepoint for distribution of sensitive documentse between senior executives and board of directors.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Reported monthly to board of directors on budget, membership portfolio and upcoming projects.
- Develop, manage, and update Active Directory across multiple domain and network environments via SSO. Design and perform routine maintenance and
configurations.
Web Administrator/Desktop Publisher/Telecommunications Supervisor
Bronx District Attorney's Office
The Bronx, NY
09.2003 - 04.2015
- Presented and implemented telecom strategies to ensure the smooth running of organization’s telecom systems. Supported 4 sites and over 1,000 users within the Bronx.
- Created Annual Report for office, listing budget information and resources pertaining to the office’s local operations as well as bureau specific data.
- Work with management teams and technical staff to develop promotional banners, flyers, posters, and brochures using applications such as Microsoft Publisher
PowerPoint, Adobe Photoshop, and InDesign. - Created and maintained company internet and intranet websites. Intranet hosted in-house and third-party document automation software, HotDocs, for creation of
legal court-allowed files.
Education
MBA - Business Management
Graduate School And University Center of The City University of New York, The
New York, NY06.2020
Bachelor of Science - Computer And Information Sciences
Lehman College of The City University of New York
The Bronx, NYSkills
Project Management
Information Technology Management
Cybersecurity
Virtualization
Network Administration
Technical Support Management
Information Security
IT Risk Management
Disaster Recovery
Business Analysis
Timeline
Director of Information Technology
Seven Star Fuel Corp.
01.2022 - Current
Chief Information Officer
1199 SEIU Federal Credit Union
04.2015 - 03.2020
Web Administrator/Desktop Publisher/Telecommunications Supervisor
Bronx District Attorney's Office
09.2003 - 04.2015
MBA - Business Management
Graduate School And University Center of The City University of New York, The
Bachelor of Science - Computer And Information Sciences
Lehman College of The City University of New York