Rohan Williamson
Brooklyn,NY
Summary
Retail Supervisor with 10+ years of experience leading, coaching, and developing high-performing teams to exceed revenue and profit targets. Proven track record in client relationship management, brand loyalty development, and luxury sales environments. Specialized in visual merchandising with a strong eye for detail and brand presentation. Recognized as an expert communicator, negotiator, and problem-solver in fast-paced retail settings.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Havas Street
San Francisco, CA & NY
01.2026 - Current
- Cultivated brand awareness through engaging product demonstrations and promotional events.
- Developed strong relationships with customers to enhance brand loyalty and drive sales initiatives.
- Collaborated with marketing team to execute strategic campaigns, ensuring alignment with brand messaging.
- Developed brand awareness through engaging customer interactions and product demonstrations.
Brand Ambassador
Summit Retail Solutions
San Francisco, CA
11.2025 - Current
- Developed brand awareness through engaging customer interactions and product demonstrations.
- Collaborated with marketing teams to execute promotional campaigns and increase product visibility.
- Trained new team members on brand messaging and customer engagement strategies.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
Full Time Supervisor
Naadamcashmere
Manhattan, NY
10.2024 - 02.2025
- Act as liaison between upper management and store team, ensuring clear communication and alignment on business objectives
- Drive client engagement by identifying customer needs and delivering personalized service experiences
- Support daily operations, team leadership, and performance execution in a luxury retail environment
Stylist Advisor - Valentino Handbag
Saks Fifth Avenue
East Rutherford, USA
03.2024 - 06.2024
- Delivered high-touch client consultations, aligning product recommendations with customer style and fashion goals
- Consistently achieved and exceeded sales targets through relationship-driven selling
- Strengthened brand loyalty through exceptional service and product knowledge in a luxury setting
PT Store Supervisor / Visual Manager
CASPER INC.
New York, USA
04.2021 - 01.2024
- Led, trained, and developed store associates; conducted ongoing performance evaluations to drive team productivity
- Maintained visual merchandising standards, including store layouts, signage, and window displays
- Managed inventory processes, merchandise flow, and operational procedures
- Collaborated with leadership to implement merchandising strategies and store initiatives
- Increased flagship store foot traffic by 30% and boosted same-store sales by 60% within 6 months through visual merchandising revamp
Sales Lead Manager
ALDO SHOES, INC
New York, USA
03.2018 - 01.2020
- Ranked #1 in store and district sales performance on five occasions
- Drove revenue through effective upselling and client engagement strategies
- Ensured visual merchandising aligned with brand standards and enhanced customer experience
Education
Associates Degree - Visual & Performing Arts
FASHION INSTITUTE OF TECHNOLOGY
New York, NY12.2021
Certificate - Customer Service & Technology
UNIVERSITY COLLEGE OF THE CARIBBEAN
Jamaica, W.I.08.2016
Skills
- Partnership development
- Luxury sales expertise
- Sales team development
- Sales leadership
- Knowledge of POS systems
- Proficient in MS Office
- Team Leadership & Development
- Customer needs fulfillment
- Effective communicator
- Client engagement strategies
- Visual merchandising expertise
References
Available Upon Request
Timeline
Brand Ambassador
Havas Street
01.2026 - Current
Brand Ambassador
Summit Retail Solutions
11.2025 - Current
Full Time Supervisor
Naadamcashmere
10.2024 - 02.2025
Stylist Advisor - Valentino Handbag
Saks Fifth Avenue
03.2024 - 06.2024
PT Store Supervisor / Visual Manager
CASPER INC.
04.2021 - 01.2024
Sales Lead Manager
ALDO SHOES, INC
03.2018 - 01.2020
Associates Degree - Visual & Performing Arts
FASHION INSTITUTE OF TECHNOLOGY
Certificate - Customer Service & Technology
UNIVERSITY COLLEGE OF THE CARIBBEAN