ROHANNA SANAD
Summary
Results-driven Patient Access Supervisor with 6+ years of leadership experience optimizing workflows, improving team performance, and enhancing patient satisfaction in fast-paced environments. Proven ability to lead cross-functional teams, implement process improvements, and drive measurable operational success Skilled in collaboration, performance management, and data-driven decision-making.
Overview
8
8
years of professional experience
Work History
Patient Access Supervisor
Tahoe Forest Hospital District
01.2022 - Current
- Supervise and support staff, improving performance, accountability, and team morale.
- Streamlined workflows, reducing errors and improving patient access.
- Developed and implemented training programs that improved staff efficiency and service quality.
- Ensured compliance with healthcare regulations and internal policies.
- Collaborated with leadership and clinical teams to enhance operational efficiency.
- Analyzed performance metrics and patient feedback to drive process improvements.
Lead Scheduling Coordinator
Reno Diagnostic Centers
06.2020 - 12.2021
- Assisted in training new staff on scheduling systems and best practices to maintain consistency and operational efficiency.
- Supported insurance verification, prior authorizations, and point-of-service collections to strengthen revenue cycle processes.
- Coordinated scheduling across multiple providers and modalities, optimizing patient flow.
- Provided detailed explanations of referrals, procedures, and insurance requirements to improve patient understanding and satisfaction.
Front Desk Supervisor
LAGS Medical Centers
12.2018 - 06.2020
- Coordinate functions such as quality assurance, provider management, and medical protocol.
- Use evaluation and analysis to develop staff to ensure they are well trained and knowledgeable.
- Analyzed staff performance metrics to identify training needs, developing targeted programs that fostered skill enhancement and operational efficiency.
- Implemented scheduling practices that decreased patient wait times and enhanced clinic efficiency.
- Coordinated with healthcare providers to ensure seamless patient flow, fostering teamwork and enhancing overall clinic efficiency.
Medical Records and Health Information Technician
Ciox Healthcare
03.2018 - 12.2018
- Maintained comprehensive documentation of release transactions, ensuring meticulous adherence to facility policies and enhancing operational integrity.
- Streamlined medical information release processes, enhancing turnaround times and ensuring compliance with HIPAA standards.
- Collaborated with healthcare teams to facilitate accurate information retrieval, strengthening interdepartmental communication and service delivery.
- Utilized advanced tracking systems for medical records, significantly improving retrieval accuracy and reducing processing delays.
Skills
- Performance Metrics & KPI Tracking
- Team Leadership & Staff Development
- Analytical Skills
- Cross-Functional Collaboration
- Healthcare Operations
- Workflow & Process Optimization
- Regulatory Compliance
- Healthcare IT
Certifications
CHAA NAHAM Certified 2024
Epic Cadence Certified 2025
Timeline
Patient Access Supervisor
Tahoe Forest Hospital District
01.2022 - Current
Lead Scheduling Coordinator
Reno Diagnostic Centers
06.2020 - 12.2021
Front Desk Supervisor
LAGS Medical Centers
12.2018 - 06.2020
Medical Records and Health Information Technician
Ciox Healthcare
03.2018 - 12.2018