ROHINI HARIDOSS
Franklin,Tennessee
Overview
5
5
years of professional experience
Work History
Daycare Teacher
Primrose Schools of Cool Springs
09.2023 - Current
- Supervised and engaged with infants aged 6 weeks to 18 months, ensuring safety and well-being.
- Managed behavioral issues positively, collaborated with parents for educational outings, and maintained a safe environment.
Maternity Break and
Relocation
12.2021 - 10.2023
Process Advisor
Barclays Global Service Centre
Chennai, Tamil Nadu
09.2019 - 11.2021
- General Data Protection and Regulation Compliance and Customer Service Management: Skillfully managed GDPR requests from various stakeholders, including customers and Solicitors, ensuring adherence to the mandated 30-day timeframe.
- Anti-Money Laundering (AML) Compliance: Conducted thorough Customer Due Diligence (CDD) and Know Your Customer (KYC) procedures to verify customer identities and assess their risk profiles.
- Filed Suspicious Activity Reports (SARs) with regulatory authorities as necessary, providing detailed information on suspicious transactions and activities
- Provided training to employees on AML regulations and procedures to enhance their understanding and ability to identify and report suspicious activity effectively.
- Complaint Management and Timely Resolution: Swiftly addressed customer requests and complaints from the executive office via email, ensuring resolution within a 4-hour Service Level Agreement (SLA).
- Efficient Information Dispatch: Rigorously verified customer Know Your Customer (KYC) details before processing requests, particularly for customers in insolvency situations such as bankruptcy
- Error Handling and Continuous Improvement: Proactively identify and address processing issues to prevent recurrence, thereby minimizing risks and optimizing operational efficiency
- Process Management and Team Support: Monitored performance metrics to identify areas of improvement and drive continuous growth in efficiency
- Contributed to strategic planning efforts by evaluating potential risks associated with various business decisions.
Skills
- AML Regulations Proficiency
- CDD and KYC Experience
- Transaction Monitoring Familiarity
- SAR Filing Knowledge
- Business Analysis
- Data Analytics
- Process Analysis
- Client Relationship Management
- Risk Assessment
- Process Improvement
- Workflow Management
Personality Traits
- Exceptional motivational and leadership skills.
- Good Knowledge in Microsoft Excel, Outlook and other office tools.
- Excellent communication skills in written and verbal both.
- Strong visualization, problem solving and analytical skills.
- Remarkable patience with reliability and responsibility.
- Ability to make a strong and healthier relation among the employees.
Languages
English
Full Professional
tamil
Full Professional
Telugu
Full Professional
Career Overview
Rohini is an experienced process advisor with expertise in retail banking, gained during her tenure at Barclays Shared Services. She excels in stakeholder management, training, and fostering collaboration. Rohini is adept at implementing and maintaining Anti-Money Laundering (AML) regulations, conducting thorough Customer Due Diligence (CDD), and promptly filing Suspicious Activity Reports (SARs). Following her tenure, Rohini took a maternity break and relocated to the USA, where she prepared for her next career phase. With a proven track record of excellence and a commitment to continuous learning, Rohini is eager to contribute to the success of any organization in the banking and finance sector.
Education
- B.Tech ( Biotechnology) – Sathyabama University - 4 years
Accomplishments
- Provided mentorship to new team members, enhancing their expertise.
- Recognized with Barclays Service & Stewardship Award.
- Received spot award for productivity and accuracy.
- Contributed innovative ideas to streamline processes.
- Received appreciation from senior management.
Projects And Internship
Effect of food Colors in Genomic Methylation Level in early development of embryogenesis and its treatment with curcumin, 10 days, Apex Biotechnology Training and Research Institute
Visa And Work Status
L2 Visa Work Permit
Personal Information
- Date of Birth: 01/15/1996
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
- Engaging in philanthropic endeavors such as offering sustenance and shelter to the less fortunate in our community.
- Additionally, actively participating in Barclays' cultural program as a committed member, fostering a vibrant and inclusive workplace environment.
- Participated in various community service projects, including fundraising events, environmental clean-ups and charity drives.
Timeline
Daycare Teacher
Primrose Schools of Cool Springs
09.2023 - Current
Maternity Break and
Relocation
12.2021 - 10.2023
Process Advisor
Barclays Global Service Centre
09.2019 - 11.2021
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