Rohini Pulliwar

• Client - Bank of America (Feb 2022 to till date)
• Roles and Responsibilities-
• Rohini has 20+ years of experience in IT industry including 12+ years in managing projects. Rohini has demonstrated history of working on complex systems. Rohini has knowledge of project management disciplines, including project scheduling, resourcing, and risk management. Extensive skills in managing the projects with entire Software development life cycle (SDLC) and Agile methodologies . She is certified agile professional who has managed complex transformational projects in USA, UK , Australia and Canada.
• Roles and Responsibilities-
• Identified opportunities for improvement in Service Delivery processes based on analysis of current operating models.
• Coordinated with internal stakeholders to ensure timely resolution of escalated customer issues.
• Documented changes in scope or requirements during the course of projects.
• Prepared reports on Service Delivery performance metrics including response times, resolution rates.
• Conducted regular performance reviews for service delivery staff to ensure quality of services provided.
• Created training programs for new service delivery personnel to ensure they had the necessary knowledge and skills needed to provide excellent customer service.
• Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
• Collaborated with stakeholders to develop long-term strategic plans for growth.

• Client - Pfizer NJ USA (July 2020 – Feb 2022)
• Roles and Responsibilities-
• Compliance and Regulatory mandate for Pfizer
• Vendor Assessment of projects
• Development Project in Safety space
• Ensured compliance with company policies and procedures while managing programs.
• Analyzed program performance and identified areas for improvement.
• Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements.
• Provided ongoing support throughout the life cycle of each program, from initial planning stages through completion.
• Designed training materials for new staff members joining the program team.
• Improved customer engagement through relationship management and timely communications.
• Coached and developed staff, achieving program objectives and customer service goals.

• Client : Horizon Blue Cross Blue Shield, USA (Oct 2012 – Jun 2020)
• Roles and Responsibilities-
• Responsible for managing the Enterprise-wide Release Management and Software Configuration Management areas.
• This project spans across complete software testing life cycle starting with requirement analysis, estimation of the testing effort, identifying test scenarios, building manual, and automation test suites, test execution using various automation and performance testing tools, documenting test cases, establishing requirements traceability matrix and capturing of various quality metrics. The project involves a centralized system and integration testing of all IT systems maintained by Horizon BCBSNJ.
• There are more than 20 systems across the different business areas of Membership, Claims Processing, Enterprise Portals, and Payment processing that are used during day-to-day business operations at the client location and the testing team is responsible for quality assurance for any changes made to these applications before it is deployed to Production.
• Experience with managing Large Healthcare Programs involving multiple stakeholders including Business and IT Departments Experience with managing Process Oriented Areas of Release Management and Software Configuration Management portfolios.
• Responsible for end-to-end Change controls, governance and implementing changes into a Production environment. Responsible for developing process documentation, communication plans, rollout / back-out procedures and managing the change/Release calendar.
• Drives guidelines and process adherence across IT, ensuring consistent ways of working across the functions.
• Experience with developing sound IT methods and processes.
• Experience with analyzing organizational or project and program performance indicators to identify key areas for improvement. Experience with Agile & Waterfall software development, continuous integration, and DevOps.
• Experience with Organizational Change and Culture Change Methodologies.
• Led program with a structured methodology and managed change management activities for critical programs.

• Infosys Experience Offshore :
• Project Manager for Aetna Insurance, USA (2009 – 2012)
• Onshore Project Manager for Toyota Motors, USA (2008 – 2009)
• Onshore Project Lead/Project Manager for Chrysler, USA ( 2004 – 2008 )
• Offshore Module Lead/Project Lead for Amex, & leading Retail client (2001 – 2004)
• Offshore Developer for BHF Bank, Germany (2001 – 2001)
• Onshore Developer for Sainsburys, UK (2000 – 2000)
• Led cross-functional teams to design and implement technical solutions, enhancing client satisfaction and operational efficiency.

Roles and Responsibilities-

• Mentored junior consultants, fostering skill development and knowledge sharing within the team.
• Analyzed complex client requirements to develop tailored strategies that align with business objectives.
• Streamlined processes through automation tools, resulting in reduced project delivery timelines and improved resource allocation.