Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rohit Ravindran

Seattle,WA

Summary

Accomplished Salesforce leader with a strong record of enhancing organizational value through effective Salesforce investment strategies in enterprise settings. Proven ability to lead high-performing teams in delivering innovative, scalable solutions. Currently serving as Director of Solution Consulting, focusing on customer experience, renewals, and expansions while demonstrating expertise in customer success and the Salesforce ecosystem. Aiming to apply extensive Salesforce knowledge to drive success for clients within the Signature Success framework.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director, Solution Consulting

SALESFORCE
Seattle, WA
02.2020 - Current
  • Led a team of Consulting Directors and cross-functional experts, focusing on performance management, coaching, and alignment with organizational V2MOMs to ensure successful delivery and team growth
  • Partnered cross-functionally with Sales, Success, Engineering, and Product to deliver Signature-level customer experience, directly contributing to successful renewals and expansion opportunities
  • Developed and executed strategic Salesforce roadmaps tailored to enterprise customer goals across diverse industries, driving transformational value and aligning with the principles of the Signature Success Plan
  • Resolved executive-level escalations by collaborating with internal stakeholders, ensuring timely and effective resolutions that strengthened customer relationships
  • Proactively identified high-impact recurring customer issues and effectively escalated root causes to Product and Support, contributing to improved customer experience and platform stability
  • Actively participated in talent management, including interviewing, hiring, onboarding, compensation planning, performance evaluation, and contributing to talent retention strategies
  • Generated over $20M in services revenue by positioning Salesforce as a trusted platform for enterprise agility and innovation, demonstrating a focus on customer value and business growth

Functional Lead

MINDTREE
Seattle, WA
06.2017 - 02.2020
  • Provided expert Salesforce consulting to clients across healthcare, nonprofit, retail, and manufacturing industries, demonstrating adaptability and broad industry knowledge
  • Synthesized business requirements and created detailed user stories to define project scope, ensuring alignment with client needs
  • Configured creative Salesforce solutions to simplify and automate business processes, showcasing technical proficiency and problem-solving skills
  • Partnered with Project Leads and Delivery Managers in leading delivery teams and managing stakeholder expectations, highlighting collaborative leadership
  • Mitigated risks and resolved project challenges through effective teamwork and partnership, demonstrating strong problem-solving and communication abilities

Delivery Manager

BLUESTEM BRANDS
Eden Prairie, MN
04.2015 - 06.2017
  • Managed the delivery of IT solutions in business intelligence and order management domains, showcasing project management expertise
  • Facilitated daily standups, planning sessions, and retrospectives to enhance team focus, productivity, and development, demonstrating leadership and team-building skills
  • Drafted stories and requirements based on stakeholder interviews and technical knowledge, bridging business needs and technical solutions
  • Partnered with business stakeholders to align technology roadmaps with strategic business initiatives, demonstrating strategic alignment capabilities
  • Managed project financial forecasts and resource assignments to ensure initiatives stayed within budget, highlighting financial acumen

Business Intelligence Analyst

Target Corporation
Minneapolis, MN
08.2013 - 04.2015
  • Managed data analytics work-stream for supply chain quality project, achieving $75M in savings.
  • Developed reporting tools for vendor compliance initiative, resulting in ongoing savings of $500,000.
  • Championed grassroots ideation campaign, generating hundreds of submissions and new project proposals.
  • Defined project scope and managed execution, timelines, resources, and stakeholder alignment.

Business Systems Analyst

Medtronic
Minneapolis, MN
06.2011 - 08.2013
  • Aligned business needs with technical capabilities to enhance marketing initiatives across units.
  • Developed design specifications and requirements documents to establish clear objectives for teams.
  • Validated technical build approaches, reviewed test cases, and coordinated user acceptance testing.
  • Received CIO Team Award for overseeing critical CRM system modifications ensuring compliance with regulations.

Education

Bachelor of Science - Industrial And Enterprise Systems Engineering

University of Illinois At Urbana Champaign
Urbana, IL
01.2011

Skills

  • Customer relationship management
  • Strategic planning
  • Effective communication
  • Problem solving
  • Team development
  • Risk management
  • Performance evaluation
  • Process optimization
  • Analytical thinking
  • Stakeholder management
  • Customer success

Certification

  • Salesforce Certified Application Architect
  • Salesforce Platform Developer I
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Field Service Lightning Consultant
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Data Architecture and Management Designer
  • Salesforce Certified Sharing and Visibility Designer
  • Salesforce AI Associate
  • Salesforce Data Cloud Consultant
  • Six Sigma Green Belt
  • Certified Professional Project Manager (CPPM)
  • Data Analysis and Statistical Inference
  • Microsoft Project Professional 2012
  • Data Management, University of St. Thomas

References

References available upon request.

Timeline

Director, Solution Consulting

SALESFORCE
02.2020 - Current

Functional Lead

MINDTREE
06.2017 - 02.2020

Delivery Manager

BLUESTEM BRANDS
04.2015 - 06.2017

Business Intelligence Analyst

Target Corporation
08.2013 - 04.2015

Business Systems Analyst

Medtronic
06.2011 - 08.2013

Bachelor of Science - Industrial And Enterprise Systems Engineering

University of Illinois At Urbana Champaign

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