Rohith Gudipudi
Pittsburgh,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
1
1
Certification
Work History
Customer Service Associate
Amazon
Visakhapatnam, Andhrapradesh
07.2023 - 10.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
MBA - Business Administration And Management
Trine University
Angola, IN05-2026
Bachelor of Mechanical Engineering - Mechanical Engineering
Andhra University
Visakhapatnam11-2019
Skills
- Point of sale systems
- Customer RMA management
- Customer relationship management (CRM)
- Customer support
- Project management
- MS office proficiency
- Team collaboration
- Account updating
- Appointment scheduling
- Complex Problem-solving
- Complaint escalation
- Customer complaint resolution
- Time management
- Budget management
- Decision-making
- Strategic planning
- Process improvement
- Analytical thinking
- Goal setting
- Promotional planning
- Innovation management
- Market understanding
- Business intelligence and analysis
- Business development
- Market trend analysis
- Sales expertise
- Account servicing
- Cost estimation
Affiliations
Singing, International Relations,History,Movies and Travelling
Accomplishments
Prepared for the UNION PUBLIC SERVICE EXAMINATION in INDIA, failed to be in that 0.2% success ratio list but gained a tremendous knowledge on history,polity,international relations,governance & administration,geography and social issues which I consider as more than an award for me.
Languages
English
Full Professional
Telugu
Native/ Bilingual
Hindi
Limited
Certification
1)Certified by NPTEL for Surface Engineering of Nanomaterials.
2) Certified by SIEMENS for Scooter mechanic foundation course.
3)Certified by NPTEL for Introduction to Mechanical Vibration.
Timeline
Customer Service Associate
Amazon
07.2023 - 10.2023
MBA - Business Administration And Management
Trine University
Bachelor of Mechanical Engineering - Mechanical Engineering
Andhra University
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