Rohma Arif
Carol Stream,IL
Summary
Dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Duly Health And Care
02.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered phone calls and messages for six physicians ENT medical facility, scheduling appointments, and handling patient inquiries
Volunteer
Advance Psychiatry & Counseling
11.2022 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Maintained clean reception area to promote positive, professional environment for clients.
- Performed wide-ranging administrative, financial, and service-related functions.
Customer Service Associate
The Home Depot Inc
03.2018 - 02.2023
- Helped large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Managed over 50 customer calls and customers per day
- Communicated with vendors regarding back order availability, future inventory, and special orders.
Education
Bachelor of Arts - Healthcare Management
Concordia University Chicago
River Forest, IL12.2023
Associate of Applied Science - Management
College of DuPage
Glen Ellyn, IL05.2021
GED -
College of DuPage
Glen Ellyn, IL03.2018
Skills
- POS Systems and Ordering Platforms
- Correcting Discrepancies
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- ICD 10 & 11 Medical coding and billing
- Electronic Medical Record
- HIPAA Guidelines
- Medical Billing and Coding
Hobies
I am an avid reader, i love listening to music, being outdoor and spending time with my family.
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Duly Health And Care
02.2023 - Current
Volunteer
Advance Psychiatry & Counseling
11.2022 - 02.2023
Customer Service Associate
The Home Depot Inc
03.2018 - 02.2023
Bachelor of Arts - Healthcare Management
Concordia University Chicago
Associate of Applied Science - Management
College of DuPage
GED -
College of DuPage
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